Our Mission

This site is a resource for Americans whose rights have been violated by big corporations. 

The site was originally published by a California-based for-profit company, FairShake Inc., which is now defunct. The site remains up for the purpose of providing information to the public and not for the sake of profit.

Our contributors have built a collection of tools and content to help empower regular people to assert their consumer rights and avoid getting taken advantage of by big business.

Our content focuses on some of the biggest companies across industries like telecom, personal finance, travel, and others. Too many consumers are taken for hundreds, or even thousands of dollars when companies don’t keep their promises about things like pricing, promotions, junk fees, and service quality.

Often in this situation, even if you’re in the right, it can feel daunting and overwhelming if a company refuses to make things right. Our site helps you learn about your options to fight back, and recover financially, when your rights are violated.

Helping you understand your legal rights – and how to pursue them – is how we put the power in your hands.

Origin Story

It started with a gnawing frustration, and a determination to take action.

This site was launched with the mission of increasing access to the consumer justice system by a team of professionals with legal and technology backgrounds.

Like everyone, our contributors had each had one too many experience of seeing a company we do business with trample over all rights. We’d done the research: we knew there were legal channels out there that apply to millions of consumer disputes — and we thought more people needed to be able to use them.

Our goal was to directly help individuals take action: The original team built a novel platform to allow consumers to bring legal claims through the consumer arbitration system, without having to spend tens of hours on tasks like document generation, mailing, and wading through complicated instructions.

What happened? Well, we pushed and pushed for wronged consumers to get a fair shake, and the big corporations fought back. Companies used whatever tactics they could to make the arbitration system harder for consumers (even though the same companies had promoted the system to begin with).

Forced to evolve our approach, the site now operates mainly as an informational resource to consumers.

And we will continue to evolve our site in the future in the hopes of being able to empower American consumers, both through knowledge and through action.

Editorial Policy

The site’s content is designed to provide valuable, easily accessible information to American consumers whose rights may have been violated.

Our content contributors conducted research to the best of our ability to ensure this content is accurate, useful, and well-communicated.

Readers should remember that the site is not an attorney, law firm, or financial advisor and our content does not replace professional financial or legal advice.

We value our independence and we do not accept any financial benefits from the large consumer companies that we write about.

In limited instances, our content may include links to partners with whom the site had or has a business relationship. On pages where this applies, we disclose that such a relationship exists. (These pages make up a very small proportion of our content.)