What Some Customers Get in Compensation from ACE Cash Express

Why we’re here

So you have complaint against ACE Cash Express. A major issue. And ACE Cash Express customer service hasn’t solved your complaint.

Maybe you want compensation for overcharges, fraudulent sales tactics, collections issues, or impact to your credit. Maybe you just want ACE Cash Express to admit they’re in the wrong and give you fair treatment. Either way, you’re looking to take action on your ACE Cash Express complaint.

So, the question is: how can you make ACE Cash Express hear your complaint? Can you sue ACE Cash Express? What sort of compensation do customers get from ACE Cash Express their complaints?

The first thing to know, is that your ACE Cash Express contract probably limits your options for legal complaints against ACE Cash Express. You generally have two options:

1. Take your ACE Cash Express complaint to Small Claims Court, or
2. Take your ACE Cash Express complaint to Consumer Arbitration

We at FairShake can help you file a claim against companies like ACE Cash Express. We’ll take your complaint through the legal process of consumer arbitration. This usually gets them to negotiate. (For a list of companies we process complaints against, start here.)

Here’s some information from the American Arbitration Association (AAA) on how recent complaints against ACE Cash Express have been resolved:

Now for the numbers…

In 2018, 13 complaints against ACE Cash Express were resolved through the arbitration system.

Among these complaints, 11 complaints resulted in a settlement  – that’s 85% of complaints.

Although settlement amounts are secret, the average complaint against ACE Cash Express asked for $13041 in compensation.

At least 8 customers also received non-monetary relief for their ACE Cash Express complaint as well.

Arbitration complaints against ACE Cash Express took an average of over 7 months to resolve.

Complaints handled by FairShake are often settled before arbitration, which can be much faster. (For a list of companies we process complaints against, start here.)

The arbitration complaint process against ACE Cash Express costs money, but the company is usually responsible for costs. ACE Cash Express paid $864 in fees per complaint on average.

Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaint against ACE Cash Express through the American Arbitration Association.