When ACE Cash Express customer service fails

Here's How to File a Claim Against ACE Cash Express Payday Loans

When ACE Cash Express hits you with hidden fees, robocalls, bait-and-switch scams, and other harassment, these are your option to file an official legal complaint against them.

What is a Payday Loan?

Payday loan definitions vary from one state to another but no matter where you live there is typically a short-term loan that has an extremely high interest rate. Most payday loans require repayment within 30 days and they usually have an interest rate that is 30% or higher. The loan amounts typically vary between $50 and $1,000 but the average is usually $300. They charge extra fees for every week that alone is borrowed and in many cases the total fees can result in an interest rate that ranges between 260% and 640%.

Common Issues with ACE Cash Express Payday Loans

Payday lenders are notorious for using unsavory tactics that you should watch out for.

  1. Bait and switch tactics are very common where payday lenders will hide all of their fees and sometimes use things like malicious advertising to get people to use the service.
  2. Payday lenders use a lot of abusive and unfair lending practices like charging excessively high interest rates, arbitrarily using risk-based pricing to charge people more.
  3. They use very aggressive collection practices, often accepting post-dated checks hoping that they will bounce so that they can add additional penalties, sue the borrower or for writing a bad check, and harass the borrowers with threatening phone calls and emails.

These lenders target low-income communities and Military areas, knowing that these individuals are more likely to take out a loan and less likely to be able to repay on time which results in harassment and the depletion of assets in the community as a whole.

So, what can you do to file a claim against ACE Cash Express Payday Loans for these and other issues?

File a Claim in Small Claims Court

What is it?

You aren’t allowed to bring a claim against ACE Cash Express payday loans in almost any court with the exception of small claims court. Small claims court is a chance for you to bring your issue before your local judge, so long as your issue qualifies. Small claims courts have specific rules about which types of cases they will accept so you have to make sure yours falls within the parameters.

When to try it:

If you have the time to dedicate to doing the process right, as it does require many steps, and you have a good case against the company, this is an opportunity to get compensation and to make the issue public.

What you need to do:

Locate your local small claims court.  You can find information online for your local court and then follow the stuff they lay out for filing a small claims court lawsuit. It’s important to find your local and state court guidelines because every court is different.

Find your state court website here.

What to expect:

Assuming that you follow all of the steps precisely and you have a good claim against ACE Cash Express payday loans, there’s a pretty high chance that you will get compensation. Additionally, ACE Cash Express payday loans might even offer you a settlement if you drop the case early on.

File a Complaint with the Consumer Financial Protection Bureau Against ACE Cash Express Payday Loans

What is it?

The Consumer Financial Protection Bureau is an organization that has a complaint database. They are the first Federal agency with regulatory authority over the payday loan industry.

When to try it:

If you have a complaint about the following, the Consumer Financial Protection Bureau wants to know about it:

  • Unexpected fees or interest charges
  • Unauthorized or incorrect charges to their bank account
  • Payments that were not credited to their loan
  • Problems contacting the lender
  • Not receiving money after they applied for a loan

What you need to do:

You can submit a complaint online by visiting www.consumerfinance.gov/complaint. You can also call the toll free numbers 1-855-411-CFPB (2372) or TTY/TDD phone number at 1-855-729-CFPB (2372). If you want to send a fax, send it to the CFPB at 1-855-237-2392. You can mail a letter to: Consumer Financial Protection Bureau, P.O. Box 4503, Iowa City, Iowa 52244.

What to expect:

This is not an opportunity to get compensation but rather when you want to seek justice and help the Consumer Financial Protection Bureau monitor the activities of the loan company.

File a Better Business Bureau Complaint against ACE Cash Express Payday Loans

What is it?

The Better Business Bureau (“BBB”) and its local chapters are private organizations. These private organizations collect customer complaints against a wide range of companies and then publish them. Using that information they give the companies different ratings and evaluations. But they also give the companies an opportunity to respond.

When to try it:

When their BBB page shows that it is actively involved in responding to complaints, you will have the best chance of getting a response from them. You obviously don’t have to wait for them to be responding to the page in order to post your complaint. You can always file a complaint against them just to get the information out there.

What you need to do:

Go to the ACE Cash Express Payday Loans BBB profile here and follow the instructions for submitting a complaint.

What to expect:

The outcome is going to be completely contingent upon whether the payday loan company is responding or not. They ultimately have the power to decide to respond to you and offer compensation or not. If they’re responding you might get a response from them or from the BBB page.

What's your complaint?


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