Unfortunately, there isn’t much room for error when it comes to being comfortable in your vacation home away from home. And filing a complaint with Airbnb itself might not get your issue resolved to your satisfaction, costing you time, money, and the headache of a ruined trip.

When your Airbnb “home sweet home” is far from it, FairShake is here for you. If you’re upset by slow progress, a lack of communication, or solutions that cause more problems, you can file your claim through FairShake. We can help you through the negotiations — or escalate your claim, if necessary — giving you peace of mind in the process.

Over the last three years, nearly 3,000 people have filed complaints against Airbnb with the Better Business Bureau. The most common problems are:

Problem with a product or service

Plenty can go wrong when trying to book and stay in an Airbnb property. Some specific cases where people have had problems with a product or service include:

• Unavailability of the location, even after confirming through booking
• Properties listed as private for the renter actually had people living there
• Personal property being left and not returned by the host, such as wallets, electronics, and cash
• Accommodations that did not meet renters’ standards, including listing pictures that did not match the actual property, or a lack of appliances or amenities that were originally included
• Illegal activities by the hosts, including drug usage
• Suspended accounts of the renters, causing them to lose money or access to bookings
• Unsafe conditions at rentals, such as dilapidated lodgings, broken appliances, unusable door locks, and other issues

There are many more specific examples of a service gone wrong through Airbnb. Other vacation nightmares include situations where renters sued hosts over hidden cameras that observed them in the rental.

Billing and collections

Airbnb routinely gives people the runaround when issuing refunds. People have experienced trouble even when they request their money back within the proper timeframe on a property that simply didn’t work out for them. Renters can be out hundreds — or even thousands — of dollars if they are forced to leave their rental to book at a hotel or pricier Airbnb. Frequently, it is difficult to get Airbnb to address the issue.

Advertising and sales

There are a number of complaints and lawsuits filed against Airbnb regarding false advertising and sales. One $21 million lawsuit blames real estate agents for illegal renting hundreds of listings through Airbnb. Other litigation includes ongoing battles between cities and Airbnb corporate on just what kinds of properties can be listed on the website. These situations put unsuspecting renters in dangerous and unsafe situations.

If you’ve been unable to get answers for your complaints against Airbnb, we understand just how frustrating that can be.

Start your claim with FairShake for free: