The information you need to take action
You have a complaint against Ally Financial, and Ally Financial’s customer service department hasn’t solved your complaint.
Maybe you want compensation for overcharges, collections issues, fraudulent sales tactics, or negative impact to your credit. Maybe you want Ally Financial to admit they’re wrong, as well as you want the company to treat you fairly. Either way, you’re looking to take action on your Ally Financial complaint.
The question is how can you make Ally Financial hear your complaint? Can you sue Ally Financial? What sort of compensation do customers get from Ally Financial for their complaints?
The first thing to know is your Ally Financial contract probably limits your options for legal complaints against Ally Financial. You generally have two options:
FairShake can help you file a claim against Ally Financial. We’ll take your complaint through the legal process of consumer arbitration. This usually motivates companies to negotiate. (For a list of companies we process complaints against, start here.)
Here’s some information from the American Arbitration Association (AAA) on how recent complaints against Ally Financial have ended:
In 2018, 20 complaints against Ally Financial were resolved through the binding arbitration system.
Among these complaints, 16 complaints resulted in a settlement, which is 80% of all complaints.
Although settlement amounts are kept secret, the average complaint against Ally Financial asked for $31,630 in compensation.
At least 4 customers received non-monetary relief for their Ally Financial complaints as well.
Arbitration complaints against Ally Financial took an average of 9 months to resolve.
Complaints handled by FairShake often settle before arbitration.
The binding arbitration complaint process against Ally Financial costs money, but the company is usually responsible for paying the costs. Ally Financial paid $987 in fees per complaint.
Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaints against Ally Financial through the American Arbitration Association.