Are Ally Accounts Protected From Fraud?

If you’re facing fraud and Ally won’t listen, we want to hear about it…

Identity theft and fraudulent activity can be financially crippling and overwhelming. The FTC reported in 2020 that credit card fraud happened to over 2.2 million people because of opening attachments, clicking links, sharing information, or sending money through fraudulent online sites. Maybe you saw a home loan from Ally open fraudulently in your name or found fraudulent activity on your account. So you start by reaching out to Ally directly over things like hidden fees or suspicious activity, but what do you do if they don’t fix the problem or take action? We explain.

Are checking accounts protected from fraud?

Checking accounts have federal protection against fraud thanks to Federal Reserve Regulation E. If you have a checking account with Ally, you have Federal coverage. If you have a credit card, there is similar fraud protection in place with a liability of $50 on your behalf.

Does Ally reimburse stolen money?

Yes, Ally reimburses stolen money. Ally has a zero liability policy if you report fraudulent activity within 60 days of it appearing on your statement.  

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Contact Ally Bank to Report Fraud

Ally Bank has different departments for fraud on different account types:

  • Ally Bank has a limited number of customer service lines, so if you are experiencing fraud with a personal bank account, you must call Ally at 1-833-226-1520 and select option 2.
  • If you have a home loan fraud complaint, call 1-833-256-1520—select option four.
  • If you have fraud to report on a personal loan account, call 1-833-226-1520 and select option five.
  • If you have an issue with fraud on your investment account, the fraud department is 1-833-226-1520, and you select option three. 
  • To report fraud for auto loans, the number is 1-833-226-1520, and you select option one.

Ally recommends that in addition to reporting fraud to their customer service department, you also contact credit reporting agencies:

  1. Equifax: 1-800-525-6285
  2. Experian: 1-888-397-3742
  3. TransUnion: 1-800-525-6285

And if applicable, contact the Social Security Administration, especially if you believe your social security number was used without consent. 

They also recommend filing a report with the FTC by calling 1-877-IDTHEFT (877-438-4338) or TTY 1-866-653-4261 or reporting ID theft online.

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Do Banks like Ally Really Investigate Fraud?

Yes, they do, even if it doesn’t always seem like it. When you file a timely complaint, Ally begins an investigation where they look for evidence of fraud and provide you with provisional credit for the amount in question. However, there are cases where customers have had issues being accused of fraud without grounds. As one customer explained:

I started a new bank account with Ally Bank and deposited 2 of my last 3 paychecks into the account. The 3rd check I deposited into my ***** account and it went through 24hrs later. I get an email asking to call Ally Bank. I get directed to someone who with no explanation starts accusing me of depositing fraudulent checks and tells me my account is being terminated. She’s extremely rude & refuses to answer any of my questions. I call back another time and get someone who is less rude be equally deflective of my questions. They wont ask me if the issues is on my employers end or the payroll company, but keep telling me that its somehow my fault and keep accusing me of fraudulent checks. The payroll company in question is the largest in the film industry. It issues checks to over 250k annually. I’m currently working on a well known *********** All this is right on the check. Now, I cant access my account, nor can I deposit my checks into my ***** account.”

What can a scammer do with my bank account or credit card number?

Suppose someone gets ahold of your Ally account information. In that case, whether it’s for a loan, mortgage, credit card, or bank account, it runs a high risk of financial complications like stealing money from your account, using your account for money laundering, processing checks illegally, taking out new loans under your name or new credit cards under your name, and identity theft.

Related: How to Spot and Report Illegal and Unfair Banking

What to Do If Ally Won’t Help

If you still can’t get help from Ally, you have options. You can file a complaint against Ally, sue them in small claims court, or you file an official dispute against Ally using consumer arbitration. 

Share your complaint about Ally with FairShake today. 

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