How Do I File a Phone Insurance Claim for Altice Mobile?

If you’re experiencing problems with your Altice Mobile service that aren’t covered by device insurance, you may still be able to claim compensation.

Have you had problems with your cell phone? Maybe it is a brand new cell phone and it unexpectedly failed. Maybe it’s an older phone that you’ve taken good care of but it faced an unexpected fall and now the body is cracked. In any case, that is why you have insurance.

So how do you file a phone insurance claim for Altice Mobile? We go over the steps to file your claim and explain what to do in the event that your claim is denied.

What company provides coverage for your wireless provider? 

If you bought phone insurance from Altice Mobile, it came from a company called Asurion. You can file a phone insurance claim on their site first. 

What kinds of damages can you file a claim for? 

The kinds of damages for which you can file a phone insurance claim against Altice Mobile are directly related to what’s outlined in your insurance plan. There are different situations and different types of damages that qualify for the coverage provided by Altice Mobile and other situations that qualify for your phone insurance coverage from the third party come Asurion, in the event that Altice Mobile won’t pay.

Remember that phone insurance functions the same as any other insurance policy. You select the amount of money in damages you want the insurance company to cover, or the types of damages you want covered. In exchange for this guarantee you pay a premium every month and in some cases you might have a deductible which is the amount of money you have to pay out-of-pocket to have something repaired or replaced before the insurance policy kicks in.

In most cases the higher your premium, the higher your monthly amount, the lower the deductible and vice versa so if you have a very high monthly premium you probably don’t have much of a deductible but if you have a very low monthly premium you might have a deductible upwards of a few hundred dollars. All of this will be explained in the insurance policy that you purchased specifically.

How do you start a claim? 

Asurion makes it easy to file a phone insurance claim for Altice Mobile devices. Online it takes a simple click of the “file a claim” button to get things started. You can log in to your Altice Mobile account and try to get your claim filed through there, if you took out the policy directly from Altice Mobile. 

In any case, you will have access to filing and tracking the status of a claim 24/7. All you have to do is tell the company what product you have, the make and model, what happened to it, and when it happened. The more details you can provide when you fill out these forms, the easier it will be for you to get your claim potentially approved.

It’s a simple step-by-step process where you click the next button and enter the information required. You might have to pay a deductible or a service fee up front in order to file your claim but it can save you a lot of money compared to having to pay full retail cost for a replacement phone when something unexpected takes place.

Depending on the plan you have, the company will either repair your phone or replace your product. It can be approved instantly but in some cases if a service representative needs to speak with you or there isn’t enough information about the problem, it might take a few days. If your claim is approved, the company will send you a replacement within 24 hours depending on the day it was approved. They are very fast and give you tech support for getting started with the new device once you receive it.

What do you do if the insurance company or wireless provider is denying your claim?

If you have tried to file a phone insurance claim for Altice Mobile and the insurance company or the wireless provider is denying your claim, you still have a few other options that you can exercise. One of those is consumer arbitration.

At Fairshake we can help you file a claim. If your claim was denied, you can use consumer arbitration and we can make it easy. Read what satisfied customers have to say.

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