Refurbished Phones from Altice

Pre-owned phone not what it was cracked up to be? Your options vs. Altice

Did you get a refurbished phone from Altice Mobile that doesn’t work? Did you buy a new phone only to realize they sold you a refurbished phone? Here’s what to do next. 

Refurbished phone deals and promises from Altice Mobile

Altice Mobile offers refurbished phone deals some of which start as low as $5 per month if you get a refurbished phone that you pay for over the span of 36 months. They have iPhones that are compatible with 5G as well as Samsung devices and Motorola deals. They give discounts if you are a Suddenlink customer or Optimum customer. They do promise that any refurbished phone you purchase has been thoroughly inspected and will be compatible with the service. In some cases they allow you to exchange your phone when taking out a new plan and get a discount because of that trade in on another refurbished phone. 

What to do if your refurbished phone doesn’t work or was sold as new

The first thing you should do if your refurbished phone from Altice Mobile doesn’t work is to let them know. There are plenty of reasons why a refurbished phone might stop working and the company should be more than willing to give you a quick replacement or a refund. If you were sold a refurbished phone as new, again, you need to give the company an opportunity to fix the problem.

But what if you’ve already done that? What if Altice Mobile won’t listen?

At this point you can submit formal complaints to oversight organizations at the national level such as the FCC and the state level such as your State Attorney General Office or state commissions. You can also submit informal complaints and reviews to popular websites where other consumers can read about what happened.

Submit a Formal Complaint against Altice Mobile

You can file a complaint online with the FCC or Federal Communications Commission. You can also submit fraud to the FTC or Federal Trade Commission. Situations where you were sold a refurbished phone as a new phone and the company is refusing to fix it might constitute fraud whereas situations where you purchased a refurbished phone and it simply isn’t working would be an example where you would submit a complaint with the FCC.

Another place to submit a formal complaint is with regulatory agencies in your state. You can also file an official Complaint with your State Attorney General’s office.  The online forms are easy to submit, very easy to follow. You can also keep copies of them to send to Altice Mobile to try and get them to offer resolution where they may have ignored you before. 

Tip: The FTC keeps records of what is currently under investigation. You can learn more about what is currently going on or under review between the FTC and Altice Mobile at ftc.gov/exploredata.

Submit an Informal Complaint against Altice Mobile

An informal option is to submit a complaint to the Better Business Bureau. This is better suited for situations where you know the refurbished phone was purchased from a specific retailer or store branch. The Better Business Bureau can’t enforce anything or demand resolution, but it is a place where most companies review the complaints and will potentially attempt to seek a resolution. If nothing else, it’s a place where you can make other people aware of what happened.

  • You can file a complaint with the BBB here. 

Consumer Affairs is another popular place to post your reviews. This website doesn’t have any authority to enforce regulations or make the company respond to you, and it is unlikely that you will get any type of compensation using this method. However, you can still submit an informal complaint which will be made public and other consumers can be made aware of the fact that you were sold a refurbished phone as a new phone or that your refurbished phone doesn’t work so that they don’t fall victim to the same schemes.

If you are having trouble getting a hold of the company or you need another place to vent your issue, social media can be a good place to reach out but be sure you tag the company and post on their company pages.

Tip: Not sure whether your “new” phone is actually new? There are some quick tests you can do in the store or at home. 

What to Do After Submitting Your Altice Mobile Complaint

After you submit a complaint, be sure to keep any digital copies or physical copies of everything you sent or posted. You might even try using these complaints as leverage with Altice Mobile to resolve your issue.

Get a Resolution using Consumer Arbitration

Chances are you might simply get a courteous response at best from Altice Mobile but there is no guarantee of any resolution if you submit a complaint. We can help you with consumer arbitration to get the compensation you deserve.

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