How to Get Better American Express Customer Service

Like all large credit card companies, American Express has embraced the fast-changing landscape of technology-driven customer service. However, despite the good reputation of AmEx customer service, problems do arise. Read on about how to find the customer service department you need and how to handle disputes that might arise.

American Express offers more than just a credit card. The company provides a dedicated customer service team for small business support, corporate cardholders, travel booking, and a wide array of products and solutions for personal and business needs. The wide variety of products can sometimes make it difficult to connect with the customer service department you need. The following information helps you find the customer service you need instead of spending time bouncing between departments.

Find the best contact method for you

Good Morning Card Members! The American Express Twitter team is at your service from 9 am-10 pm ET.

— Ask Amex (@AskAmex) January 9, 2020

There are multiple different ways to contact customer service, depending on what American Express product you have:

• For general inquiries or questions about applying for an American Express Card, you can call the customer service number at 1-800-528-4800. Agents are ready to assist with all general questions related to the services provided by AmEx.
• If you are a card member, AmEx can be reached at 1-800-528-4800.
• If you are already a card member, you can reach customer service via the website. Once logged in, you can use the online chat feature to interact directly with a customer support representative.
• You can also visit the customer service center online to learn about various cards and program rewards.
• You can call the corporate office at 1-212-640-2000
• If you want to contact American Express Corporate offices by mail, you can do so at:

American Express Company, 200 Vesey Street, New York, NY, 10285-3106

Your options when facing financial hardship

If you are experiencing financial hardships, American Express offers a unique program through its help center to provide you with temporary options. The program is designed to provide short-term relief by potentially lowering interest rates, reducing your minimum monthly payment, and/or providing temporary relief from late payment fees and penalties. The Help Center—Financial Hardship page provides details and the ability to start a live chat. You can also reach a customer care representative about the financial hardship program at 1-866-703-4169.

Still having trouble with AmEx?

Unfortunately, financial institutions don’t always do the right thing. If your attempts to get your AmEx issues taken care of end up nowhere, you may think you’re out of options. While you have limited legal options, consumers may be able to sue AmEx in small claims court or file a claim for arbitration.

At FairShake, we help you take on big corporations when customer service fails. It’s not unusual for large companies to leave customers with unfair charges, broken service, or unfulfilled promises. It doesn’t cost anything to file an arbitration claim, and you don’t even have to leave your house. If you’re ready to get your voice heard, start a claim now.