If you are cancelling AT&T Wireless because of an unresolved complaint, let us help you file a claim.
Maybe you want to cancel a few of your many services, or maybe you were overcharged and now you want to switch companies. No matter the reason, we explain how to cancel your account with AT&T Wireless.
Before you remove a line or cancel a service, you should review your AT&T Wireless cancellation policy.
If you are under an installment plan for your devices, the cancellation policy states that you will have to pay any unpaid, remaining balance as soon as you cancel your account.
For example: If you have an installment plan, and you owe $750 on your phone, when you cancel you will have to pay the entire $750 remaining balance. Your remaining balance will show on your next bill.
However, you can always try to contact AT&T Wireless and negotiate a payment plan if you have extenuating circumstances.
For those who have no installment plan, and the phone is paid off, be advised, they might let you cancel your account with AT&T wireless, but there might be a hefty AT&T cancellation fee . Your AT&T Wireless consumer service agreement has all terms and conditions for the services you have including early termination fees if you cancel your account and are under contract.
If you purchased a device within the last 14 days and you want to cancel your account and send back the device, you might still face a restocking fee and additional cancellation fees.
AT&T wireless customer service will work with you to try and retain your services as a loyal customer whether by removing one of your phone lines, changing their service, or giving you benefits.
You might also consider suspending your account rather than cancelling. To do this you can visit att.com/suspend and click on “suspend” after which you follow any prompts associated with your phone and account. This is a good alternative for government employees who are deployed or on active duty and need to pause or freeze their account.
If you are certain that you want to cancel your AT&T wireless service, you must call them at 800-331-0500.
AT&T Wireless has had 57,787 complaints filed against them with the BBB of which 14,292 related to billing issues. Of these, there were issues like:
Out of all the disputes and complaints associated with canceling AT&T wireless service, the biggest issue is that customers under contract have to pay an early cancellation fee, and even customers were not under contract but have an installment plan for their phone are responsible for the entire cost of the phone as soon as they cancel their account.
As mentioned, the two biggest areas for fees are:
The early termination fee can be $325 or $150 and a restocking fee of $55. The installment fee is based on your device.
If you have tried to cancel your account with AT&T Wireless, and they have overcharged you or are not letting you cancel, consider contacting FairShake.
We can help you file a claim with AT&T Wireless to fix a billing problem or tackle your cancellation issue.