Large corporations such as AT&T make it difficult to seek a resolution to customer service issues. Instead of waiting on hold, FairShake can help you fight back against AT&T and its subsidiary DirectTV.
The contract you signed with AT&T prevents you from suing the telecommunications company in any court other than small claims court. Filing a small claims lawsuit can be time consuming, confusing, and expensive. Before fighting back against AT&T on your own, work with a representative from FairShake to determine whether binding arbitration is your best legal option.
If you have found it difficult to understand your AT&T bill and a customer service representative just made matters worse, you’ve probably walked away from the phone disappointed. Dropped connections, endless wait times, and unhelpful agents can make the AT&T customer service experience incredibly frustrating.
However, there are ways to avoid long waits by connecting directly with someone at AT&T who can help you.
This option requires the least amount of effort, but it can also result in uncomfortable customer service experiences. Some customers report aggressive phone and online interactions with agents when they avoid the standard customer service process.
Your AT&T contract forbids you from suing AT&T in a real court, but you can still argue your case in small claims court. In most states, you can sue in small claims court for an amount between $2,500 and $10,000, which is enough to cover most claims against AT&T. If you file a small claims case against AT&T, the company will probably try to settle the case outside of a legal hearing.
Small claims is a great option, if you’re willing to spend the time and effort required to see a case to its conclusion. Sometimes, the amount of money requested for recovery is simply not worth the time, effort, and cost of attending small claims court hearings.
In some cases,the $10,000 maximum amount awarded in small claim court cases does not cover the money lost because of an error committed by AT&T. For example, the company might have over billed you for years, which eventually led to a financial loss that exceeded $10,000. When you want to recover more money than a small claims court allows to be recovered, your best legal option is to participate in the AT&T binding arbitration process.
If you want to sue AT&T for more than the small claims court limit, or if you don’t want to take time off work to show up for a court hearing, you can file a binding arbitration request with AT&T. Consumer arbitration is an informal, yet binding process that allows you to present your case in front of a neutral third party called an arbitrator.
Binding arbitration is much more efficient than a small claims court case, because small claims court cases allow either party to file an appeal. Binding arbitration means just that: The decision issued by the arbitrator cannot be challenged by either party.
FairShake makes it easy and free to file a binding arbitration request with AT&T.