How to Contact Barclays Customer Service

When customer service doesn’t help, FairShake can get Barclays to listen.

Barclays is a multinational Bank headquartered in England. They have two divisions, one of which operates internationally and the other operates in the UK. Given the fact that it is a multinational universal bank, there are dozens of different contact numbers for customer service making it nothing short of a headache to resolve issues like hidden fees on your account.

Their general toll free customer service line is 1-888-718-8756. If you are calling from overseas their number is 1-704-719-1515. The website claims that customer service is available 24/7, but that’s a bit misleading; the fine print at the bottom of their website states that your account can be accessed online 24/7 but if you call customer service directly you have to call between 8 a.m. and 8 p.m. Eastern Standard Time, seven days per week.

Their main mailing address for general correspondence is:

Barclays
P.O. Box 70378
Philadelphia, PA 19176

Their physical address is:

Barclays Bank Delaware
125 South West Street
Wilmington, DE 19801

You can use social media like Facebook or Twitter to reach out to Barclays regarding fraudulent accounts or complaints, but there is no guarantee it will get a resolution. More importantly, even if someone responds, they generally ask you to contact customer service directly to resolve an account problem. 

Cards

If you have a credit card through Barclays, they offer their FAQ page, with a breakdown of support categories including things like:

• Online account servicing
• Temporary authorizations
• Card statements
• Security
• Balance transfers
• And more

To send a payment, use the following address:

Credit Card Payments
P.O. Box 13337
Philadelphia, PA 19101-3337

Note: Barclays ask that you allow up to 10 days for USPS delivery for credit card payments. 

Other addresses for credit cards include:

Credit Card Billing Disputes

Card Services
P.O. Box 8802
Wilmington, DE 19899-8802

Credit Bureau Disputes

Card Services
P.O. Box 8803
Wilmington, DE 19899-8803

Credit Balance Refunds

Card Services
P.O. Box 8746
Wilmington, DE 19899-8746

Credit Card Payments

Card Services
P.O. Box 60517
City of Industry, CA 91716-0517

Or

Card Services
P.O. Box 13337
Philadelphia, PA 19101-3337

Overnight Credit Card Payments

(Using specific labels and envelopes through UPS, Mail Boxes Etc., FedEx, U.S. Mail)

Remitco
Card Services
Lock Box 60517
2525 Corporate Place, Suite 250
Monterey Park, CA 91754

(Using specific labels and envelopes through UPS, Mail Boxes Etc., FedEx, U.S. Mail)

Card Services
400 White Clay Center Drive
Newark, DE 19711

Personal Loans

Barclays offers personal loans but they only do so via invitation so you can’t apply to get a personal loan. You can only accept an invitation for a personal loan. As such, there is no direct contact information specifically for personal loans on their website. You have to log in to your account to access information if you have a personal loan. 

Bank Accounts

If you have a bank account or savings account with Barclays, they suggest that you log into your account or use the US app on your phone to navigate the majority of your customer service issues. If you call 1-877-523-0478 you can do things like:

• Check your balance or available credit
• Pay your credit card statement
• View your payments
• Transfer a balance
• Conduct e-transactions
• Change your pin

There are other numbers too:

• General Inquiries: (866) 928-8598
• Fax Number: (866) 823-8178
• Credit Card Activation: (877) 408-8866
• International (Call Us Collect): 1-302-255-8888
• Accessibility Coordinator: 1-800-309-6191
• ADA/Accessibility Services: Please contact us using relay services (dial 711)

If you have a complaint, their complaint policy says you can submit a complaint by calling 1-866-225-9725 or sending a complaint through the mail:

Card Services
P.O. Box 8801
Wilmington, DE 19899-8801

Still, there are times when reaching out customer service doesn’t get you the resolution you need. Thankfully, you have legal alternatives like filing a complaint against Barclays. Your user agreement might prevent you from joining existing lawsuits but you can still take them to small claims court. You can start a legal dispute with Barclays using arbitration.

Share your complaint about Barclays with FairShake today.