Learn your options to get your voice heard and make Barclays pay
So you have a complaint against Barclays’s hidden fees, unnecessary charges, misleading sales tactics, or services not living up to promises. By now, you’ve probably tried to contact Barclarys customer service. You probably spent a lot of time on hold, getting automated email responses, and if you’re lucky, a few actual human beings who were still unable to fix your problem. So now you want to know:
Read on to learn about different ways of filing a claim against Barclays, and what you should know about each:
File a Claim against Barclays in Small Claims Court
What is it? You’re not allowed to sue Barclays in most courts. However, you can use small claims court. Small claims court is designed for specific types of cases with certain monetary limits so it’s important that you make sure your case qualifies. Most small claims court limits range from $2,500 to $10,000. If you’re asking for compensation above this amount, you will need to pursue another option. You also have to pay court fees when you file paperwork for small claims court. Additionally, you can only get monetary compensation so if you want compensation for something tangible, you’ll need to pursue another option against Barclays.
When to try it: You have time and energy on your hands to go back and forth to your local courts, and you want the chance to make your case in public.
What you need to do: You need to find your local small claims court and follow the steps laid out by the small claims court online. Every state is different but the process is usually simpler than a formal lawsuit.
What to expect: If you follow all of the steps precisely and you don’t make any mistakes, you have a valid claim with sufficient evidence, it is likely that you will get compensation. Additionally, Barclays may even offer you a settlement in exchange for dropping the civil suit.
File a Complaint against Barclays with the Consumer Financial Protection Bureau
What is it? The Consumer Financial Protection Bureau (“CFPB”) is a federal government agency that regulates much of Barclays’ business. The CFPB provides an informal channel for consumers to submit claims and complaints against Barclays. What happens after you submit a claim is based on the internal procedures of the CFPB. You can find more information about these procedures here.
When to try it: This won’t get you compensation but if you’re really frustrated and want your complaint available to the government and the public, this is a good option.
What you need to do: File an informal complaint on the CFPB’s public website by following the instructions here.
What to expect: Your complaint will be posted online in a public database. It, along with similar Barclays complaints, might be used to set the CFPB’s priorities for regulating companies like Barclays. The company may be asked to respond but not to you, to the CFPB.
File a Better Business Bureau Complaint against Barclays
What is it? The Better Business Bureau (“BBB”) and its local chapters are private organizations that collect and publish complaints against companies including Barclays. They also give companies an opportunity to respond to those complaints.
When to try it: When you see that Barclays is active on their BBB page, you have a higher chance of getting a response. Alternatively, if you just want to get your dissatisfaction on the internet and you aren’t worried about getting a response or compensation, you can post at any time.
What you need to do: Go to Barclays’s BBB profile and follow the instructions for submitting a complaint.
What to expect: What happens next is entirely contingent upon whether the company responds to their complaints on the BBB page. If they do, you might get a response from them asking for more documentation or clarification But ultimately it’s up to Barclays to decide whether or not they want to acknowledge or do something about your complaint.
File a Claim Against Barclays through Independent Arbitration
What is it? The small print and your user agreement with Barclays prevents you from suing them in most courts but you can still file a claim using independent arbitration where you can present your case before an independent arbitrator. This process will cost Barclays money so they will typically try to settle once you let them know this is the route you are pursuing.
When to try it: Any situation in which you believe Barclays has misled you, violated their contract with you, or violated the law can be pursued through arbitration.
What you need to do: Fill out our form below to start your claim against Barclays.
What to expect: For more details about arbitration against Barclays, click here. (For a list of companies we process complaints against, start here.) Share your complaint with Barclays FairShake today!