Billing & Payment FAQs

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Common Questions About FairShake Billing and Payments

Why did FairShake send me a bill?

If you received a bill from FairShake, this means your claim was marked as successfully resolved in our files, either because you reported a successful outcome to your claim, or because our communications with the company or other third parties indicated that your claim was resolved. 

FairShake relies on a commission from successful resolutions to maintain and grow our business. When signing up to process your claim through FairShake, you agreed to our commission model (outlined below) in the event that your claim was successful.

How was my bill calculated?

Unless otherwise stated, your bill is based on a commission model, where FairShake asks for a percentage of the compensation you received from your successful claim. 

Our commission rates are:  

  • 20% of any cash or credits you get from ​the company.
  • 10% of any amount deducted from what you owe to ​the company. 
  • We charge a $20 minimum for any resolved claim.


These rates are aligned with our industry standard. Check your bill from FairShake for the specific commission rates as they apply to your claim. If you do not see your specific commission percentages, or you have questions about your bill, please reach out to your dedicated Resolutions Specialist.

What forms of payment do you accept?

FairShake accepts payment by credit card. You may pay by credit card through the link that was emailed to you with your bill, or through your FairShake dashboard. For questions about other ways to pay, please contact us.

How do I know my credit card payment is secure?

Payments made to FairShake are processed through Stripe, a tool used by over 100,000 businesses of all sizes around the world. FairShake never sees your credit card information, and an electronic receipt is always available.

What if I received credits but no cash compensation?

If you received credits or debt relief as part of your resolution with the company, FairShake still requests payment for our services. There are a few considerations to be aware of if you’ve received credits or debt relief as your resolution with the company:

  1. If you are no longer a customer of the company (and so have no use for credits with them), you can usually ask that they be converted to cash. You should ask the company’s customer service before you accept your settlement offer for this credit to be disbursed as cash.
  2. If you are still a customer of the company, then these credits will be applied to past or future bills. FairShake requests that you pay your commission once enough credits have been applied in order to do so.

Can I speak with someone about my payment options?

Yes, we’re always willing to discuss the specifics of your bill. You can email our team at payments@fairshake.com or you can contact our team through live chat window in your dashboard.

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