If you’ve been a customer of Brinks Home Security, you know that companies make small mistakes from time to time the same as any other company, but what do you do when this company has made a big mistake or they’re ignoring the mistake they made? Maybe they used misleading sales tactics to get you to sign up for a new service that you didn’t want or maybe they overcharged your account. Now you want to know how to sue Brinks Home Security. We can help.
When you have a problem, you can text or call Brinks Home Security customer service. The text line and phone line run from 8 a.m. to 8 p.m. CST, 7 days per week. The text number is (469) 513-8685 and the phone number is (800) 447-9239.
But what are your next options when the company still won’t acknowledge the issue?
Now you go to small claims court.
Why is small claims court the next option? Your user agreement with Brinks Home Security, like most user agreements, probably has an arbitration clause in it which specifically prevents you from resolving your issue with them through other legal means. Basically you can’t join or start a class action lawsuit if something goes wrong. What you can do, however, is go to small claims court or use consumer arbitration.
Just because you can take the company to a small claims court doesn’t mean that the court is the best solution for you. Not every case is suitable for a small claims court. Many small claims courts will only handle monetary compensation and not Equitable compensation. This is perfectly fine if your issue is something that involves money, you want them to give you back money that they took or compensate you money for a problem that was caused. But it won’t do you any good if the problem is with something like a defective system and you want a new system to be installed in your home. This is not something that a small claims court can mandate.
You also have to understand that small claims courts have monetary limits and foremost states that value is between $2,500 and $10,000. That means if you are trying to get compensation for the company overcharging you by a few hundred dollars, your case won’t qualify.
However, if your issue is substantive and qualifies for the monetary limits in your state, you can take them to court.
The first thing you have to do is send Brinks Home Security a demand letter. You have to send them this letter and let them know that you’re headed to small claims court but you are first giving them the opportunity to fix the problem themselves. In many cases, it’s a company truly believes that you’re going to file a case against them, they might give you a settlement at this point in exchange for you dropping the case and not going to court.
In this demand letter you have to explain why you are writing them. Let them know what the issue is, explain what steps you tried to take with them to fix it, and what you want them to do now. This should be a short, concise letter that explains what they did and what payment you want for damages. A hard copy of the letter needs to be mailed to the official address at:
Brinks Home Security
PO Box 814530
Dallas, TX 75381-4530*
*Note: The address you should use will be listed in your individual agreement.
If you don’t get a response to your demand letter, or the demand letter isn’t what you want, you can follow the next steps:
If your case falls outside of the requirements for a small claims court or this process seems a little too overwhelming, there is always the consumer arbitration process. The steps here are pretty similar but we help you generate your documents and serve the right people.
Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape!Allie, real FairShake customer
They got more done in a few weeks than I did in over two years.John, real FairShake customer
I can’t say enough good about this company! They are really a light for us in a very hard time.Mark, real FairShake customer
Thank you FairShake for representing the little people screwed over by corporations.Amanda, real FairShake customer
I was having problems with the company for months. That you could make it resolved in a few days is wonderful.Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, real FairShake customer