Problem with Brinks? Look to take your complaint to the next level? Learn about your options
Brinks is a well known security provider, including home and business security. However, no matter how popular they are, they remain at the center of many consumer complaints.
In this article, we’ve pulled together information on the lawsuits and other legal actions taken against them.
Are lawsuits allowed against Brinks?
Technically “yes” and “no”. This is where things get a bit complicated. Yes, people can sue Brinks, but as a customer, you can’t. Why not? Because the language in your user agreement and contract with Brinks is designed to protect the company, so it prohibits you from filing a lawsuit against them.
But it’s not all bad. You still have options. As stipulated in your agreement, you can still file a lawsuit against Brinks in small claims court, or use consumer arbitration.
We are biased, but consumer arbitration is an easier, often faster, route to take. Plus, we can help you with it.
What is a class action lawsuit? Can I file one against Brinks?
A class action lawsuit is a type of lawsuit brought against a company by a group. It is meant for situations where a lot of people have the same complaint against the company, so instead of all hundred or thousand individuals filing a single claim, they all come together to file a group claim.
Unfortunately, the language in your user agreement will likely prohibit you from joining in a class action lawsuit, or starting one.
Here at FairShake, we are reinventing the Brinks lawsuit process. Complaints against the company happen all the time and users are often concerned about the same thing: what legal rights they have when the company does something wrong. Rather than going for the class action lawsuit, we’ll file a personalized legal document against Brinks. What’s more, we’ll guide you through what comes next.
As a Brinks customer, what options do I have for a lawsuit?
If you are a Brinks customer, and they did something wrong or made a mistake and won’t cop to it, you can do things like file a complaint with your bank or report them to the BBB so that others know what happened.
But legally you have two things you can do:
Class Action: Failure to Pay Overtime to Security Employees
Employees have come together in a class action suit against the company for failing to pay their security personnel overtime. A lawsuit was filed claiming that the company failed to provide employees with accurate wage statements, failed to pay for overtime wages, and had no uniform policy for paying their employees the right wages for overtime. The complaint says they did not give their employees accurate itemized wage statements that showed things like hourly rates during the pay period, hours worked, or gross wages earned. They were also accused of not allowing their employees, at Brinks Incorporated, to take uninterrupted meal breaks because of their work schedules.
Class Action: Sales Consultants Not Reimbursed for Expenses
Others claim they failed to reimburse for their armored car drivers and their overtime hours, in direct violation of employment laws for multiple states where lawsuits are cropping up, including Washington and California.
From Class Advocate:
Based upon reports from current and former employees, this investigation led to a class action lawsuit against Brinks on behalf of employees that had or have outside sales positions. These sales positions had titles of “Security Sales Consultant” or “Business Security Consultant” or “Business Sales Representative.” These employees were required to pay out of pocket certain business related expenses such as for example mileage.
Brinks violated California law by failing to reimburse these former and current employees these required business expenses.
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