Your Caliber Home Loans Questions Answered

Have a complaint against Caliber Home Loans? We want to hear it

These are some of the common questions we hear about Caliber Home Loans:

Is Caliber Home Loans a real company?

Yes, Caliber Home Loans is a real company. The company was founded after a merger of vericrest Financial and Caliber Funding in 2008. They are a nationwide lender with branches in all 50 states. 

Is Caliber Home Loans legit?

Caliber Home Loans definitely is a real company, but real companies sometimes do unfair things. If you have complaints about Caliber Home Loans, you can share them. 

Is Caliber Home Loans a mortgage loan servicer?

Yes, Caliber Home Loans regularly serves as a mortgage loan servicer on the mortgages they provide. It is common for customers to remain with Caliber Home Loans for the duration of their mortgage. A mortgage loan servicer is a company that manages the loan and keeps track of how much you have paid, what interest is added, and answers any questions you have. A mortgage loan servicer does not necessarily have to provide the loan themselves. 

Is Caliber Home Loans a direct lender?

Yes Caliber Home Loans is a direct lender for mortgages. Direct lenders serve as the financial institution which loans you money for your mortgage. Direct lenders differ from mortgage loan servicers in that the direct lender only provides you the money for your mortgage but the mortgage loan servicer keeps track of how much was given and how much you have repaid.

Is Caliber Home Loans a debt collector?

Caliber Home Loans is not a debt collector in most situations. In the state of Texas they are a regulated lender and third party debt collector. A debt collector is someone who purchases debt like a mortgage from other companies, and the debt collection company pays a fraction of the total debt. Then they try to follow up and get as much of the money owed as possible. 

Why was my mortgage sold to Caliber Home Loans?

There are many situations where direct lenders do not want to service their loans so they sell them to companies like Caliber Home Loans. Similarly Caliber Home Loans is known for commonly selling their mortgages to other lenders so that they have more cash in the marketplace with which to make loans to new home buyers.

Who is the CEO of Caliber Home Loans?

Sanjiv Das was the CEO of Caliber Home Loans from 2016 through 2022. After New Residential Investment Corp.  took over ownership, Das stepped down and a new CEO has yet to be named. 

Who owns Caliber Home Loans?

As of August, 2021, New Residential Investment Corp. and president Jack Navarro own Caliber Home Loans. This acquisition took place after Caliber Home Loans failed to conduct an initial public offering. 

Where is Caliber Home Loans headquartered?

Caliber Home Loans is headquartered in Coppell, TX at 1525 S. Belt Line Rd. Coppell, TX 75019, US. However, they have three main locations, another in San Diego and one more in Oklahoma City. 

How do I contact Caliber Home Loans customer service?

Caliber Home Loans’s main phone number is 1 800 401-6587. If you have tax questions you can reach out to the tax department at 1 844-815-6406. Home insurance questions should be directed to 1 866-825-9268. You can use your secured message center, after logging into your account, to send an email to the customer care team. If you have a general correspondence issue you can send mail to Caliber Home Loans, PO Box 24610 Oklahoma City, OK 73124.

How do I speak to a human at Caliber Home Loans?

The best way to speak with a human at Caliber Home Loans is to reach out to customer service at 1 800 401-6587. This is a 24-hour, automated number but there are real people who answer between the hours of 8 a.m. and 8 p.m. Monday through Friday Central Time, and 8 a.m. through 12 p.m. on Saturdays. 

What kind of complaints do people have about Caliber Home Loans?

FairShake complaints about Caliber Home Loans have to do with late payment fees, false advertising, and misleading marketing

Similar complaints have to do with billing and collections issues, mortgage is being sold to other companies, or payments applied to the principal being applied to future payments instead.

How do I pay Caliber Home Loans?

You can pay Caliber Home Loans with online bill pay after signing into your account. You can set up recurring payments online with a debit card or bank account. You can send your payments to the general payments department at: Caliber Home Loans, Inc. PO Box 650856 Dallas, TX 75265-0856 or send a fax to 1-405-608-2003. 

How do I get a payoff letter from Caliber Home Loans?

A payoff letter is a letter explaining what money you owe for your mortgage, what balance remains, what interest has been accrued, and any other fees.

If you believe that you need a payoff letter, you can request it by contacting the automated system at 1 800-401-6587. You can send a payoff request to Caliber Home Loans, Inc. 13801 Wireless Way Oklahoma City, OK 73134 or fax a request to 1-855-266-3615.

Is Caliber Home Loans being sued?

There may not be public information out there about all current legal proceedings. We do know the Caliber Home Loans settled in the district of Minnesota over borrowers fees for making mortgage payments over the phone, through the automated system online, or through the online portal.

How do I make a complaint against Caliber Home Loans?

You can send a complaint against Caliber Home Loans to the Consumer Finance Protection Bureau, the Federal Reserve, or a regulatory agency for Caliber Home Loans. You can post a complaint on message boards like the BBB or you can also make a complaint against Caliber Home Loans with FairShake. Caliber Home Loans has an online escalation process for customer resolutions too. 

Can I make a claim against Caliber Home Loans?

If you believe Caliber Home Loans has caused you harm, you might be able to make a compensation claim based on the factors of your contract and your situation. If you suffered a breach of contract, there are legal protections that might help. 

How can I sue Caliber Home Loans?

How you can sue Caliber Home Loans is based on your contract terms and the size of your complaint. In some cases you can sue them in small claims court, use traditional court cases, or go through arbitration. It is recommended that you consult with a lawyer and if you submit your complaint to FairShake, we will share it with eligible lawyers who will review your situation.

Can I make a class action lawsuit against Caliber Home Loans?

This is a question for a lawyer. Class action lawsuits are typically reserved for groups of people who all suffered the same issue with relatively minor harm. So they file a single lawsuit instead of multiple lawsuits. Class action lawsuits may or may not be allowed depending on the terms of your contract with Caliber Home Loans..

Can I get a lawyer against Caliber Home Loans?

This depends on the situation. Before any lawyer takes on a case against Caliber Home Loans they will look at whether the company violated their obligations and caused you harm in so doing, how much money was involved, and whether you have any evidence. If they decide that there  is grounds for a case against Caliber Home Loans, a lawyer might be willing to represent you.

If you have a complaint against Caliber Home Loans we want to hear it. Share your complaint today…

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