There’s more than one way to contact Capital One Bank. And if they don’t listen you have options…
Capital One offers extensive online banking options and includes options to chat with customer service or contact them via email for questions. If you have a checking or savings account with Capital One, you can call the automated customer service number 24-hours a day, seven days a week at 1-800-655-2265. For other general inquiries, you can also contact customer service via mail at Capital One Bank, P.O. Box 180, St. Cloud, MN 56302-0180. If you aren’t sure how to get customer service to listen when you do call, you can read our Capital One customer service tips.
For inquiries about your personal credit card with Capital One, you have numerous options for contacting customer service. You can reach them via their credit card web page for full account services.
Outside the U.S.: 1-804-934-2001
Online banking support: 1-800-750-0873
Fraud Protection: 1-800-427-9428
To apply for a credit card: 1-800-695-5500
Information about secured cards: 1-800-219-7913
Small Business Banking
For credit card information for small businesses, you can reach customer service at 1-800-867-0904.
The small business center web page allows you to see all the products offered for small businesses as well as the capability to contact business customer service.
Online Banking Customer Service—1-866-750-0873
Report a lost or stolen card—1-804-934-2001
Capital One Merchant Services
Customer service can be reached 24/7 at 1-888-754-4371
Investing—Share Building 401K 1-800-943-6108 x 1
To contact customer service for businesses or merchants, you can also reach out via mail. For payments:
P.O. Box 105474
Atlanta, GA 30348-5474
For general correspondence:
Attn: General Correspondence
P.O. Box 30285
Salt Lake City, UT 84130-0285
If your auto loan is with Capital One, you can contact them via the auto loan customer support webpage.
Existing Customers 1-800-946-0332 (phone) 1-866-722-0410 (fax)
New and Used Financing Applications 1-800-689-1789
You can submit an online Auto Finance Feedback form on the website.
For contact by mail, you can send overnight payments to
Capital One Auto Finance
P.O. Box 60511
City of Industry, CA 91716
For regular payments, the address is
Capital One Auto Finance, Attn: Payment Processing
2525 Corporate Place, 2nd Floor, Suite #250
Monterey Park, CA 91754
General auto finance correspondence should be mailed to
Capital One Auto Finance
7933 Preston Road
Plano, TX 75024-2302
You can also send correspondence via fax to 1-866-722-0410.
Capital One offers a vast array of personal loan products. Visit the personal loan webpage for a list of products, or log on to your account services for account information.
For existing accounts—1-800-926-1000
Online sign-in assistance—1-877-442-3764
To make payments via mail, send to
P.O. Box 71142
Charlotte, NC 28272-1142
Send all other personal loan correspondence to
P.O. Box 30273
Salt Lake City, UT 84130-0273
If these aren’t working, you have other options for getting your issue resolved. While your user agreement likely says you can’t join Capital One lawsuits, there are other solutions.