How to Get Good Customer Service from Caviar

Fed up dealing with Caviar customer service? You have legal options to get them to take your complaint seriously.

Caviar is a food delivery and pickup service based on a smartphone app that serves dozens of cities across the United States.

When you place your trust, comfort, and happiness in a company like Caviar, it is completely within reason to expect excellent service — and your expectations exceeded when it comes to your favorite foods delivered to your doorstep. However, complaints ranging from inedible food to missing orders have continued to plague services like Caviar. When bad things happen, you should expect a Caviar customer service representative to do everything they can to make you happy again — or at least offer solutions or refunds for your bad experience.

Here’s how to be sure you get good customer service from Caviar.

Prepare for Your Conversation

You can’t control what happened during the interaction with Caviar’s service that generated your complaint. However, you can control how you respond to it, which can get you the results that you want to see when it comes to addressing the issue.

It is important to move as quickly as possible to lodge the complaint with Caviar, particularly as details are fresh in your mind and you still have access to order numbers and other points of reference to help the support staff pinpoint the problem and address it. Take notes on what happened so you can reference them during your customer service interaction, especially if you tend to get flustered under pressure. The notes should cover what happened, what the driver’s initial reaction was, any order numbers, and the time and date it occurred.

Be ready to take screenshots or take notes during your interaction with the Caviar support staff so you can easily reference these details later, if needed.

Contact Information for Caviar

Caviar has limited options for customers to communicate with support representatives. Choose carefully and be thorough and persistent.

  • Caviar by Phone: Unfortunately, Caviar does not have a dedicated phone number that you can use to reach out to customer service. Use your account, the app, or the Caviar website to get your issue addressed instead.
  • Chat Online with Caviar: Go to help.trycaviar.com to see a listing of frequently asked questions for diners, couriers, restaurants, and companies. From there, you can log in to your account so you can access customer support. 
  • Email Caviar: Follow the links at help.trycaviar.com to email a support representative with your issue. They will respond to you soon.
  • Caviar Corporate Offices: Caviar’s corporate offices are located at 1954 Union St., San Francisco, California, 94123.

What's your complaint?


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