Fed up dealing with Caviar customer service? You have legal options to get them to take your complaint seriously.
Caviar is a food delivery and pickup service based on a smartphone app that serves dozens of cities across the United States.
When you place your trust, comfort, and happiness in a company like Caviar, it is completely within reason to expect excellent service — and your expectations exceeded when it comes to your favorite foods delivered to your doorstep. However, complaints ranging from inedible food to missing orders have continued to plague services like Caviar. When bad things happen, you should expect a Caviar customer service representative to do everything they can to make you happy again — or at least offer solutions or refunds for your bad experience.
Here’s how to be sure you get good customer service from Caviar.
You can’t control what happened during the interaction with Caviar’s service that generated your complaint. However, you can control how you respond to it, which can get you the results that you want to see when it comes to addressing the issue.
It is important to move as quickly as possible to lodge the complaint with Caviar, particularly as details are fresh in your mind and you still have access to order numbers and other points of reference to help the support staff pinpoint the problem and address it. Take notes on what happened so you can reference them during your customer service interaction, especially if you tend to get flustered under pressure. The notes should cover what happened, what the driver’s initial reaction was, any order numbers, and the time and date it occurred.
Be ready to take screenshots or take notes during your interaction with the Caviar support staff so you can easily reference these details later, if needed.
Caviar has limited options for customers to communicate with support representatives. Choose carefully and be thorough and persistent.
Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape!Allie, real FairShake customer
They got more done in a few weeks than I did in over two years.John, real FairShake customer
I can’t say enough good about this company! They are really a light for us in a very hard time.Mark, real FairShake customer
Thank you FairShake for representing the little people screwed over by corporations.Amanda, real FairShake customer
I was having problems with the company for months. That you could make it resolved in a few days is wonderful.Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, real FairShake customer