Get the inside scoop on your Internet bill

Understanding Your CenturyLink Bill

CenturyLink bills can be long and complex. Here’s how to decode it, and what you can do if it’s wrong…

Understanding your bill can be difficult. The last thing we want you to do is spend countless hours laboring over an Internet bill. Don’t worry! We are here to guide you through the process of correctly understanding the Internet bills sent out by CenturyLink.


Step-by-Step Guide to Understand Your Internet Bill

Accessing your bill

There are three ways you can view your CenturyLink invoice. This can be done online, by mail, or through the app. Be sure to have your username and password ready to gain access if you are viewing the invoice online.

There are a couple of things you should keep in mind when reviewing your bill. If it is your first bill, it will be higher than your next bill for a number of reasons.

  1. CenturyLink charges for the first full month of service in advance. Therefore, the second month’s service is typically included.
  2. If you begin service during the middle of the month, then there is a prorated charge for the time when your service was active. Remember you should be charged only when the plan was active.
  3. There are also one-time charges included in this statement. Some examples include equipment purchases and equipment shipping/handling, as well as activation and installation fees.

Reviewing Your Bill

You should find your name and account number on the monthly. Typically, your invoice contains charges for the following:

  1. Monthly Account Summary: This is an overview of all charges on the account. It includes your previous balance, the amount that has been paid since the last bill was printed, and adjustments such as a credit and/or a charge. Additionally, there will be a section for new charges. This is the total amount for all services used this month including taxes, fees, and any discounts that might be available.
  2. Total Amount Due: This is the amount charged to the entire account. If you have any charges that are past due they will be included within this tab.
  3. New Charges: This is the total amount that has been accrued this month for your internet service.
  4. Payment Slip: If you are making a payment by mail, be sure to mail the slip that accompanies the monthly bill. The payment slip contains all the information necessary to ensure your payment processes properly.
  5. There still may be some discrepancies. CenturyLink offers a tool that allows you to compare your last bill to your current bill. Simply sign on to your My Century page. You can view previous statements by accessing this page.

If Your Bill is Still Unclear, Contact Customer Service

Contact CenturyLink Using Their Chat Tool.

The chat tool may speed up the process of getting support rather than waiting on hold for a long time.

Contact CenturyLink’s Customer Support Number or Customer Service Repair Number at 1-800-555-0199.

None of that worked, now what?

If you’re still not getting what you deserve out of CenturyLink’s customer service department, let us help you file a claim.

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