Did CenturyLink Collections get it wrong? Learn about your legal rights…
Federal law protects you from a collections department reporting inaccurate or unsupported items on your credit report. If a company like CenturyLink becomes aware that the company reported incorrect information to a credit bureau like Equifax, Experian, or TransUnion, the company must inform the credit bureaus of the issue.
If you think that CenturyLink’s Collections Department should remove a negative item from your credit report, here’s how to make the request:
Under federal regulations, you can dispute your credit report directly with CenturyLink. To submit the dispute, send a letter containing your identifying information, a description of the dispute, and any supporting evidence to the CenturyLink Collections Department at the address provided on your credit report, or the address presented in your CenturyLink terms of service contract.
Send your letter by certified mail to ensure CenturyLink received it. CenturyLink has 30 days from the date of receiving your letter to finish a reasonable investigation and send you the results. If the company agrees agree that you’re right, then they have to notify the credit bureaus to delete the inaccurate information.
If you don’t trust CenturyLink to fix your issue, federal law also requires credit bureaus to investigate information reported as inaccurate. The credit bureaus investigate your CenturyLink dispute by reporting it to the original company. This means reporting to the CenturyLink Collections Department and the credit bureaus increases your odds of getting results.
To report your CenturyLink Collections dispute to the credit bureaus, use the following links: TransUnion customer service click here, Experian customer service dispute click here, and Equifax customer service dispute click here. In most cases, the credit bureaus are responsible for sending you an outcome of their investigation within 30 days of your submission.
If CenturyLink’s collections department and the credit bureaus refuse to correct the issue, you can continue to dispute the issue by filing a consumer arbitration claim against CenturyLink.
If you do not receive the result of a CenturyLink Collections Department investigation within 30 days of informing the company about your tainted credit report, you may be entitled to up to $1000 in damages under the federal Fair Credit Reporting Act.
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