November 2021 Complaints Against AES/PHEAA

Compiled from Public Data by FairShake

If you have an issue with AES/PHEAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 1746 complaints against AES/PHEAA. AES/PHEAA ranked Number 31 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: November 5, 2021

Company Official Name: AES/PHEAA

State: CT

Product: Student loan
Sub-Product: Federal student loan servicing

Issue: Struggling to repay your loan
Sub-Issue: Problem lowering your monthly payments

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 6, 2021

Company Official Name: AES/PHEAA

State: MD

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account status incorrect

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 5, 2021

Company Official Name: AES/PHEAA

State: ME

Product: Student loan
Sub-Product: Federal student loan servicing

Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled

Full Complaint:
I have multiple payments on my account that are determined to be ineligible toward PSLF due to the reported reason of ‘You Do Not Have a Bill Due For this Payment Period. ‘ However, PSLF does not state that a bill needs to be due, but instead that 120 payments are required to be made toward the loan.

I have 2 federal loans – a direct unsub loan & a direct sub loan. I get one bill each month that includes both loans. One of the ‘ineligible ” payments is dated XX/XX/XXXX with the above reason – ‘You Do Not Have a Bill Due For this Payment Period. ‘ However, the payment counted toward my direct sub loan but did not count toward my direct unsub loan, despite both having on

ly 1 bill that includes both loans. Two of my ineligible payments from XX/XX/XXXX continue to state ‘Pending Manual Review ‘ despite it being 8yrs later.

Attached is the information for my ineligible payments as well as documentation demonstrating payments, despite reports of not having bills due for the period. My loans have traded hands multiple times and so I do not have my full history of payments ; however the ineligible payment in and of itself demonstrates that a payment was made.

Thank you for any help in this matter.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: November 6, 2021

Company Official Name: AES/PHEAA

State: PA

Product: Student loan
Sub-Product: Federal student loan servicing

Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan

Full Complaint:
My account with AES Success had zero behind payments and I had just sent in extra money above what I owed in XXXX and the money was taken from my bank. Nearly {00.00}. I only owe {0.00} a month. And I overpaid on purpose to try and finally get closer to paying my loan off. On XX/XX/XXXX my monthly direct deposit for the normal {0.00} was also cashed and collected. On XX/XX/XXXX, they sent my account to collections!!!!!! AES confirmed for me on the phone that my account was placed into collections for defaulting on payments and as a result they closed the account, and reported it to the credit bureaus. They also confirmed they see the payments were successful and I didnt have any past due amounts owed. I was promised a print out of my entire account payment history along with my current balance after demanding it multiple times even though they kept trying to talk me out of requesting it and she kept saying her computer was slow that day and unless I had all day to stay on the phone with her I probably should just let it go. Let it go?!?!?! I was finally assured itd get a copy in the mail within 7-10 business days. Today is XX/XX/XXXX and I have yet to receive that. They said they cant tell me who owns my loan now. We have no idea who ends up getting your loan. So, we just cant give you that information. So then WHY- just yesterday- on XX/XX/XXXX, did AES take my $ XXXX monthly direct deposit out of my account!! If my account is in collections- with an unknown lender – and my account with AES is closed – than HOW are they still taking my money!!! How can I contact the new lender if I am being refused to know the name and contact number of- them. And how, if I cant change or stop payments or even see if it was applied to a balance I have no access to view, am I supposed to fix this?! I told them on XX/XX/XXXX they made a mistake. They told me I could consider disputing it but we cant guarantee if or when that would be handled. I disputed it with them IMMEDIATELY- while still on the phone. They admitted to me they can see my payment history and that I didnt have any past due payments on my account I owed to warrant sending this to a debt collector. I got a letter in the mail telling me my dispute is denied but I can send them PROOF of me not owing money past due. How am I supposed to do that when they have shut off access to my account and refuse to send me my payment history in writing!!!!!!!!!! This has to be illegal?!!! You people should be sick with grief over the REAL DAMAGE you are causing people!!!!!

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: November 5, 2021

Company Official Name: AES/PHEAA

State: MA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 6, 2021

Company Official Name: AES/PHEAA

State: FL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account status incorrect

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 5, 2021

Company Official Name: AES/PHEAA

State: GA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 4, 2021

Company Official Name: AES/PHEAA

State: MA

Product: Student loan
Sub-Product: Federal student loan servicing

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Full Complaint:
I have raised a dispute on this account and attempted to contact the company/creditors several times without success. On my credit record, this account is incorrectly reported.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 7, 2021

Company Official Name: AES/PHEAA

State: CO

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account status incorrect

Full Complaint:
All students loans accounts were consolidated as one, and still to this date is showing multiple accounts ( 16 accounts ) as open delinquent with no balance on them. I reached out ( called ) XXXX to confirm why those accounts would still showed all like that and they told me to send mail evidence. Last month ( XXXX ) I send a letter to Fed Loan directly to inform the discrepancies and they just send a letter confirming there were no pending balance, but have not done anything else.

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: November 5, 2021

Company Official Name: AES/PHEAA

State: FL

Product: Student loan
Sub-Product: Federal student loan servicing

Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled

Company response:

Response Type: Closed with monetary relief


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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