April 2021 Complaints Against AES/PHEAA

Compiled from Public Data by FairShake

If you have an issue with AES/PHEAA, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 1746 complaints against AES/PHEAA. AES/PHEAA ranked Number 31 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: April 11, 2021

Company Official Name: AES/PHEAA

State: FL

Product: Student loan
Sub-Product: Federal student loan servicing

Issue: Incorrect information on your report
Sub-Issue: Account information incorrect

Full Complaint:
My account shows student loans that have not been paid on and they are currently on a freeze. But if you look at account it looks like I am avoiding making payments which I believe is impacting my credit score and should be fixed. I also have a derogatory remark which is high impact that should not be on my report.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 11, 2021

Company Official Name: AES/PHEAA

State: TN

Product: Student loan
Sub-Product: Federal student loan servicing

Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled

Full Complaint:
The company is not honoring the COVID-19 wavier of student loan interest payments.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 12, 2021

Company Official Name: AES/PHEAA

State: IN

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account information incorrect

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 11, 2021

Company Official Name: AES/PHEAA

State: PA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 12, 2021

Company Official Name: AES/PHEAA

State: NC

Product: Student loan
Sub-Product: Federal student loan servicing

Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan

Full Complaint:
On XX/XX/XXXX of 2020 I signed up for a program to consolidate and pay off my student loans through a provider called XXXX XXXX ( https : //docuservice.us/ ). Since becoming a part of the program I have made the following payment to the program : XX/XX/2020 – {0.00} XX/XX/2020 – {0.00} XX/XX/2020 – {0.00} XXXX {0.00} XXXX {0.00} I have attempted to contact the provider on several occasions to make sure that my payments were going to my loans. After hearing nothing from XXXX XXXX, I contacted FedLoan who stated that this provider was not recognized.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 12, 2021

Company Official Name: AES/PHEAA

State: TN

Product: Student loan
Sub-Product: Federal student loan servicing

Issue: Dealing with your lender or servicer
Sub-Issue: Don’t agree with the fees charged

Full Complaint:
I believe PHEAA to be in violation of unfair credit reporting and collection tactics during the pandemic. My loans went into default at the onset of the pandemic despite me attempting to work out a payment plan with them. Not only did they continue to report that I was in collections but they reported that I was late as well thereby purposely and maliciously affecting my credit. If that wasn’t bad enough they sent my account over to a collection agency and added a whopping XXXX, XXXX to my loan bringing my loan to XXXX from XXXX. I feel that this is unjust and malicious in nature

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 9, 2021

Company Official Name: AES/PHEAA

State: MA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Full Complaint:
Hello The fraud I experienced involves involves my student loans with the U.S Department of Education and Fed Loan Servicing. In 2018 ( I was recovering from XXXX XXXX ) and I was contacted by an agency that said their name was ” XXXX XXXX XXXX. ” They also went by the name ” XXXX XXXX XXXX. ” I am a licensed social worker in MA and this agency informed me that I was allegeable for a public service or loan forgiveness program, as I worked and continue to work for a non-profit. They had me complete some paperwork and then told me I was accepted for loan forgiveness and instructed me to stop making loan payments. I later learned that I had been scammed. They took money from me and I missed 4 loan payments that are now on my credit report. I did submit a ” Direct Credit Dispute Form ” with Fed Loan Servicing and provided evidence of the fraud. Fed Loan servicing agrees that I was scammed but stated that I must contact FTC to make a report. I did submit a report with FTC – but it says clearly that its just for reporting but can not solve the issue. The FTC voice mail instructed me to contact Consumer finance to submit a report and provide evidence of the fraud.

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: April 11, 2021

Company Official Name: AES/PHEAA

State: GA

Product: Student loan
Sub-Product: Federal student loan servicing

Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 11, 2021

Company Official Name: AES/PHEAA

State: CA

Product: Debt collection
Sub-Product: Federal student loan debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid

Full Complaint:
FEDLOAN showed up on my credit report.

All student loans were/have been forgiven.
STUDENT LOANS {00.00} Reported balance FEDLOAN SERVICING {00.00} FEDLOAN SERVICING {00.00} I have not authorized making of any kind of payments. I do not know who this company is.
WHAT SCHOOL?

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 9, 2021

Company Official Name: AES/PHEAA

State: MI

Product: Student loan
Sub-Product: Federal student loan servicing

Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan

Full Complaint:
In XXXX I applied for incarceration deferments for both my Fedloan Servicing and XXXX student loans. I sent the documents out along with a prison caseworker on the same day. A few weeks later I received confirmation for deferments on both accounts. The next year I was released in XXXX. I was sent to a halfway-house 5 hours away from home. I was only allowed to use the internet once a week at the start of my stay. My first time checking my personal email showed an email from Fedloan saying I was in danger of default. I called the following Monday after seeing this email ( around XX/XX/XXXX ) give or take a week. I spoke to an account rep who told me I would be defaulting that Friday if I did not take care of my late payments. I asked why the account was not in deferment and he told me there was no record of applying for a deferment, but he did say there was a record of my Mother calling to request the paperwork be sent to me in the prison. Which did happen, but I also filled it out, sent it in ( in the presence of a federal employee ), and got a return letter of confirmation. My XXXX loan had no problem with the deferment paperwork through my local college. I said fine, I will call back Wednesday when I could go get a bank card from the halfway house and pay what I need. I got the debit card from a bank just down the street and called Fedloan back. When I spoke to the next rep they told me that the loan had defaulted the day after I called, Tuesday. I told the rep that the previous one had told me I had until Friday and his response was, ” well I dont know why he would lie to you. ” And they defaulted my loan and went about their day. I have tried contacting my State DA ‘s office, the CFPB, countless lawyers, anything resource I can find, The fees keep racking up and I get no answers and no help for going on 4 years now … They take my taxes and rack up the fees. Fedloan employees committed fraud and no one will listen. I told myself I am going to give this one last shot and found this site. Please help.

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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