Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2015, the CFPB received 802 complaints against Ally. Ally ranked Number 30 among all financial companies for the most complaints.
Date of Complaint: April 22, 2015
Company Official Name: ALLY FINANCIAL INC.
State: AZ
Product: Consumer Loan
Sub-Product: Vehicle loan
Issue: Managing the loan or lease
Full Complaint:
I financed a truck with ALLY at the end of XX/XX/XXXX. It was my understanding that payments would begin in XX/XX/XXXX, but I did not receive any paperwork from ALLY. In early XX/XX/XXXX, I received a phone call on my cell phone ( not my preference because I have a severe hearing loss ) while out of town with a very rude service person demanding to know where my payment was. I clearly stated that I had not received any information from ALLY, and that intended to pay as soon as I knew all of the particulars. In the end, I made a payment over the phone and made it clear that I owed no late fees because of ALLY ‘s error. Since then, I periodically receive late fee notices that are now nearly the amount of a payment. I have written to dispute this error repeatedly and in XX/XX/XXXX checked my credit and ALLY has listed me as XXXX thirty days late on a payment. I have never been late on a payment and have it set up with my credit union to automatically pay ALLY every month on the XXXX. ALLY calls and tries to force me to use their check service for my payment which charges an additional fee, and I tell them repeatedly that my credit union does not charge me any fees and it is automatically deducted from my checking account. Now, I got a credit alert that ALLY has listed me as being late on XXXX payments! This is totally untrue and my credit score has dropped by XXXX points! I want the late fees removed from my account and my credit deleted of any late payments.
Response Type: Closed with explanation
Public Response:
Company chooses not to provide a public response
Date of Complaint: April 23, 2015
Company Official Name: ALLY FINANCIAL INC.
State: MO
Product: Debt collection
Sub-Product: Auto
Issue: Improper contact or sharing of info
Sub-Issue: Talked to a third party about my debt
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company chooses not to provide a public response
Date of Complaint: April 22, 2015
Company Official Name: ALLY FINANCIAL INC.
State: IL
Product: Consumer Loan
Sub-Product: Vehicle lease
Issue: Managing the loan or lease
Response Type: Closed with monetary relief
Public Response:
Company chooses not to provide a public response
Date of Complaint: April 22, 2015
Company Official Name: ALLY FINANCIAL INC.
State: TX
Product: Consumer Loan
Sub-Product: Vehicle loan
Issue: Taking out the loan or lease
Full Complaint:
I paid off my car expecting my title, but it has been over a XXXX weeks and I still do n’t have it! Ally is telling me that they no longer have anything to do with my obtaining my title because they sent an email to California XXXX to release my title. California XXXX says they sent it over four weeks ago, but I have not received it. I have confirmed my address where the title should have been sent and it is correct, however, California XXXX does not track mail and now want me to complete a form requesting a duplicate title ( even though I never received any title ) and pay a fee. What a rip off!! Neither entity will get involved enough to PROVIDE ME WITH MY TITLE. I kept up my part of the deal and paid off my car, but they have neglected to send me my title.
Response Type: Closed with explanation
Public Response:
Company chooses not to provide a public response
Date of Complaint: April 24, 2015
Company Official Name: ALLY FINANCIAL INC.
State: FL
Product: Consumer Loan
Sub-Product: Vehicle loan
Issue: Managing the loan or lease
Full Complaint:
– called Ally Auto to have a deferred payment on XXXX XXXX.
– called Ally Auto to pair the partial payment as requested for the deferred payment. Ally instructed me to make the payment over their internet application. Payment was made on XXXX XXXX online at approx XXXX per ally instructions.
– ally informed me this would post in 2 business days and that the deferral would not effect any credit reporting agency.
– ally reported me 30 days past due for the payment- I ‘ve contacted Ally XXXX to request investigation and removal of 30 day late payment. However have been unable to resolve.
Response Type: Closed with non-monetary relief
Public Response:
Company chooses not to provide a public response
Date of Complaint: April 24, 2015
Company Official Name: ALLY FINANCIAL INC.
State: NJ
Product: Bank account or service
Sub-Product: Checking account
Issue: Account opening, closing, or management
Full Complaint:
Ally Bank locked out my account. Despite my submitting all the required documents they still have locked all access to my account for over 24 hours
Response Type: Closed with explanation
Public Response:
Company chooses not to provide a public response
Date of Complaint: April 20, 2015
Company Official Name: ALLY FINANCIAL INC.
State: MI
Product: Consumer Loan
Sub-Product: Vehicle lease
Issue: Managing the loan or lease
Full Complaint:
I called to extend my lease for 1month. I was told the fee would be XXXX. I was told XXXX times that I would be sent the extension paperwork-not to send in the payment alone but with the document of extension. I was told this and waited. The paperwork did not come until 19 das later. My phone has been ringing with them calling me telling me that I am late ; I have explained my situation but to no avail. I have asked for the harassment to stop. I blocked their phone number but now another one of their phone numbers call. My last appeal for the incessant calls I was told that until they received the paperwork the calls would and could not stop. Interesting though I thought since they did receive my check. I have never been late with a payment and want others to know about the awfulincompetent service. I am afraid this will never be righted and my credit will be affected. The XXXX has had XXXX complaints in 30 days.
Response Type: Closed with explanation
Public Response:
Company chooses not to provide a public response
Date of Complaint: April 25, 2015
Company Official Name: ALLY FINANCIAL INC.
State: CA
Product: Bank account or service
Sub-Product: Checking account
Issue: Problems caused by my funds being low
Response Type: Closed with non-monetary relief
Public Response:
Company chooses not to provide a public response
Date of Complaint: April 20, 2015
Company Official Name: ALLY FINANCIAL INC.
State: PA
Product: Consumer Loan
Sub-Product: Vehicle lease
Issue: Problems when you are unable to pay
Response Type: Closed with explanation
Public Response:
Company chooses not to provide a public response
Date of Complaint: April 24, 2015
Company Official Name: ALLY FINANCIAL INC.
State: FL
Product: Consumer Loan
Sub-Product: Vehicle loan
Issue: Problems when you are unable to pay
Full Complaint:
I fell behind on my car payments due to medical reasons. I contacted Ally to setup payment arrangements and spoke to XXXX on Wednesday XXXX/XXXX/XX/XX/2015 with the XXXX payment to be made on Friday XXXX/XXXX/XX/XX/2015 XXXX assured me as long as I made the payments my car would not be repo ‘d. On Friday XXXX/XXXXXX/XX/2015 my car was gone. I call and spoke with XXXX and several other who would not help me or give me any information. I contacted the redemption center on Monday XXXX/XXXXXX/XX/2015 and spoke to XXXX who quoted me {00.00} to redeem vehicle by XXXX XXXX, XX/XX/2015. I contact the redemption center on XXXX/XXXX/XX/XX/XXXX to get the XXXX information to make the payment necessary and I was told I needed to pay over {00.00}. They stated this was to close my loan out and that was the only way I will get my vehicle back. I spoke to several people that would not help me, they would not give me a copy of my contract or any payment history.
Complaint Tags: Servicemember
Response Type: Closed with explanation
Public Response:
Company chooses not to provide a public response
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.