May 2020 Complaints Against Ally

Compiled from Public Data by FairShake

If you have an issue with Ally, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2020, the CFPB received 1621 complaints against Ally. Ally ranked Number 26 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: May 30, 2020

Company Official Name: ALLY FINANCIAL INC.

State: FL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account information incorrect

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: May 29, 2020

Company Official Name: ALLY FINANCIAL INC.

State: GA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: May 31, 2020

Company Official Name: ALLY FINANCIAL INC.

State: FL

Product: Checking or savings account
Sub-Product: Checking account

Issue: Problem caused by your funds being low
Sub-Issue: Overdrafts and overdraft fees

Full Complaint:
I deposited a check on XX/XX/XXXX into my checking account with ALLY BANK. Due to past low checking account balances and overdrafts, Ally will not release the funds into my account until XX/XX/XXXX. The corporation that owns my apartment complex is giving all residents a 10 % discount on rent for XXXX if the rent is paid on or before XX/XX/XXXX. This will save me {0.00}. Ally refuses to release the funds to my checking account. So instead of working with me, helping me through the Coronavirus pandemic and all of the other issues our country is experiencing with rents past due, evictions, higher food prices at the grocery store and everything else, Ally wont help. Im a handicapped senior citizen. I sold my car to make ends meet. I have no family. No one I can go to for help. Ally wont help me save {0.00} I could apply for food!!

Complaint Tags: Older American

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: May 29, 2020

Company Official Name: ALLY FINANCIAL INC.

State: MA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: May 31, 2020

Company Official Name: ALLY FINANCIAL INC.

State: WA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Banking errors

Full Complaint:
I have ordered checks twice from my bank Ally. Once in XX/XX/XXXX, and once recently in XXXX of XXXX. Both times the checks were sent to a former address, XXXX houses ago. After the first time I raised lots of alarms furious with my financial institution for sending literally blank checked with my routing and account number to a house in which I no longer live. I got ” We’re sorry, it won’t happen again. ” Fast forward 7 months and sure enough it happens again. How can I trust a financial institution with tens of thousands for my money when you can’t even send financial paperwork to the correct address?

I have given this company a second chance and they have failed me. It’s time someone with regulatory authority investigate Ally for this flippant disregard for customers ‘ financial information.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: May 31, 2020

Company Official Name: ALLY FINANCIAL INC.

State: MA

Product: Vehicle loan or lease
Sub-Product: Lease

Issue: Problems at the end of the loan or lease
Sub-Issue: Problem when attempting to purchase vehicle at the end of the lease

Full Complaint:
On XX/XX/XXXX my lease on my XXXX XXXX XXXX was up. I had called Ally XX/XX/XXXX to extend my lease 3 months. Everything was fine. I had filled out the pay work sent it back. They revived it with a payment of XXXX dollars on XX/XX/XXXX for the first month of the extension. I never received the bill for XXXX, I called and spoke to multiple people who told me it would be 3-5 business days and never received it. For XXXX they had sent me a letter saying I had never paid for XXXX and they had applied my money to other fees and that were reposing my car. They ended up taking the car from me and now I have bad credit

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: May 31, 2020

Company Official Name: ALLY FINANCIAL INC.

State: MI

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account status incorrect

Full Complaint:
I refinanced my auto loan from Ally financial to XXXX XXXX XXXX XXXX XXXX. Ally claims that there was a balance owed, however the paperwork I have states the balance was paid in full and is thus showing it as a charge off and negative, which is affecting my credit score negatively. This account was never in default, non-payment and should have never been placed in collections or shown as a charge off. I have provided them with documentation showing as much and they refuse to fix it. The last dispute they did take the 21 months of non-payment off, however they have XXXX and XXXX of 2020 showing as charge off. Again, this is incorrect. I refinanced this loan, and the amount my bank paid to Ally was correct. Any issues that arose AFTER the check had been deposited was on Ally, not me and neither myself or the bank ever got any information saying there was additional money owed.
Additionally, Ally has been incredibly difficult, hostile and evasive in in my attempts to get this resolved. I understand errors occurred, but I have been transferred, harassed, hung up on, had someone literally notate things I did not say. I have asked for a manager multiple times, they can never provide one. I was told I’d get a call back, I never got one. Every time I seem to be able to produce a document showing my proof they are suddenly able to speak with me and have made me fax documents while claiming they never received them, but when I show them confirmation that the fax went through the find it.
Every aspect of Ally seems to be at best misleading, if not fradulent and unwilling to fix their own mistakes. If my error wasn’t Ally ‘s fault, why would they remove all of the information the already did and expect me to say thank you. This is not right. They are already a bank that takes advantage of people who have less than perfect credit and make it almost impossible to fix their error, but when the money is owed to them, they can find all the time in the world. This needs to be fixed.
I have had a FEW good interactions with representatives from their company. To those people, and to any representative from Ally I have been nothing but professional and kind, never raising my voice or using inappropriate language.

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: May 31, 2020

Company Official Name: ALLY FINANCIAL INC.

State: TX

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Full Complaint:
I express to the dealerships that I did not want my credit to be run multiple times. I had written a letter expressing that I want the hard inquiries removed from my credit report which is impeding my ability to obtain a home loan. The company did not resolve my request.

The credit inquires dates are XX/XX/XXXX ; XX/XX/XXXX ; and XX/XX/XXXX

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: May 29, 2020

Company Official Name: ALLY FINANCIAL INC.

State: TX

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account status incorrect

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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