January 2012 Complaints Against American Express

Compiled from Public Data by FairShake

If you have an issue with American Express, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2012, the CFPB received 939 complaints against American Express. American Express ranked Number 14 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: January 22, 2012

Company Official Name: AMERICAN EXPRESS COMPANY

State: FL

Product: Credit card

Issue: Closing/Cancelling account

Company response:

Response Type: Closed without relief


Complaint Details:

Date of Complaint: January 20, 2012

Company Official Name: AMERICAN EXPRESS COMPANY

State: NJ

Product: Credit card

Issue: Other

Company response:

Response Type: Closed without relief


Complaint Details:

Date of Complaint: January 24, 2012

Company Official Name: AMERICAN EXPRESS COMPANY

State: ID

Product: Credit card

Issue: Transaction issue

Company response:

Response Type: Closed without relief


Complaint Details:

Date of Complaint: January 24, 2012

Company Official Name: AMERICAN EXPRESS COMPANY

State: MI

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed without relief


Complaint Details:

Date of Complaint: January 20, 2012

Company Official Name: AMERICAN EXPRESS COMPANY

State: MI

Product: Credit card

Issue: Other

Company response:

Response Type: Closed without relief


Complaint Details:

Date of Complaint: January 22, 2012

Company Official Name: AMERICAN EXPRESS COMPANY

State: CA

Product: Credit card

Issue: Billing statement

Complaint Tags: Servicemember

Company response:

Response Type: Closed without relief


Complaint Details:

Date of Complaint: January 21, 2012

Company Official Name: AMERICAN EXPRESS COMPANY

State: NY

Product: Credit card

Issue: Credit determination

Complaint Tags: Older American

Company response:

Response Type: Closed without relief


Complaint Details:

Date of Complaint: January 23, 2012

Company Official Name: AMERICAN EXPRESS COMPANY

State: TX

Product: Credit card

Issue: Identity theft / Fraud / Embezzlement

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 22, 2012

Company Official Name: AMERICAN EXPRESS COMPANY

State: OH

Product: Credit card

Issue: Closing/Cancelling account

Company response:

Response Type: Closed without relief


Complaint Details:

Date of Complaint: January 20, 2012

Company Official Name: AMERICAN EXPRESS COMPANY

State: CA

Product: Credit card

Issue: Advertising and marketing

Company response:

Response Type: Closed without relief


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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