November 2012 Complaints Against American Express

Compiled from Public Data by FairShake

If you have an issue with American Express, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2012, the CFPB received 939 complaints against American Express. American Express ranked Number 14 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: November 16, 2012

Company Official Name: AMERICAN EXPRESS COMPANY

State: CA

Product: Credit card

Issue: Collection practices

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 15, 2012

Company Official Name: AMERICAN EXPRESS COMPANY

State: DE

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: November 15, 2012

Company Official Name: AMERICAN EXPRESS COMPANY

State: NY

Product: Credit card

Issue: Late fee

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 15, 2012

Company Official Name: AMERICAN EXPRESS COMPANY

State: CO

Product: Credit card

Issue: Payoff process

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 16, 2012

Company Official Name: AMERICAN EXPRESS COMPANY

State: NJ

Product: Credit card

Issue: Advertising and marketing

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: November 15, 2012

Company Official Name: AMERICAN EXPRESS COMPANY

State: TN

Product: Credit card

Issue: Other

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: November 15, 2012

Company Official Name: AMERICAN EXPRESS COMPANY

State: CA

Product: Credit card

Issue: Late fee

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 14, 2012

Company Official Name: AMERICAN EXPRESS COMPANY

State: DE

Product: Credit card

Issue: Rewards

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 16, 2012

Company Official Name: AMERICAN EXPRESS COMPANY

State: OH

Product: Credit card

Issue: Collection debt dispute

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 16, 2012

Company Official Name: AMERICAN EXPRESS COMPANY

State: VA

Product: Credit card

Issue: Credit line increase/decrease

Company response:

Response Type: Closed with non-monetary relief


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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