Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2012, the CFPB received 939 complaints against American Express. American Express ranked Number 14 among all financial companies for the most complaints.
Date of Complaint: November 16, 2012
Company Official Name: AMERICAN EXPRESS COMPANY
State: CA
Product: Credit card
Issue: Collection practices
Response Type: Closed with explanation
Date of Complaint: November 15, 2012
Company Official Name: AMERICAN EXPRESS COMPANY
State: DE
Product: Credit card
Issue: Billing disputes
Response Type: Closed with monetary relief
Date of Complaint: November 15, 2012
Company Official Name: AMERICAN EXPRESS COMPANY
State: NY
Product: Credit card
Issue: Late fee
Response Type: Closed with explanation
Date of Complaint: November 15, 2012
Company Official Name: AMERICAN EXPRESS COMPANY
State: CO
Product: Credit card
Issue: Payoff process
Complaint Tags: Older American
Response Type: Closed with explanation
Date of Complaint: November 16, 2012
Company Official Name: AMERICAN EXPRESS COMPANY
State: NJ
Product: Credit card
Issue: Advertising and marketing
Response Type: Closed with non-monetary relief
Date of Complaint: November 15, 2012
Company Official Name: AMERICAN EXPRESS COMPANY
State: TN
Product: Credit card
Issue: Other
Response Type: Closed with monetary relief
Date of Complaint: November 15, 2012
Company Official Name: AMERICAN EXPRESS COMPANY
State: CA
Product: Credit card
Issue: Late fee
Response Type: Closed with explanation
Date of Complaint: November 14, 2012
Company Official Name: AMERICAN EXPRESS COMPANY
State: DE
Product: Credit card
Issue: Rewards
Complaint Tags: Older American
Response Type: Closed with explanation
Date of Complaint: November 16, 2012
Company Official Name: AMERICAN EXPRESS COMPANY
State: OH
Product: Credit card
Issue: Collection debt dispute
Response Type: Closed with explanation
Date of Complaint: November 16, 2012
Company Official Name: AMERICAN EXPRESS COMPANY
State: VA
Product: Credit card
Issue: Credit line increase/decrease
Response Type: Closed with non-monetary relief
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.