July 2014 Complaints Against American Express

Compiled from Public Data by FairShake

If you have an issue with American Express, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2014, the CFPB received 1385 complaints against American Express. American Express ranked Number 19 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: July 16, 2014

Company Official Name: AMERICAN EXPRESS COMPANY

State: PR

Product: Credit card

Issue: Rewards

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 16, 2014

Company Official Name: AMERICAN EXPRESS COMPANY

State: CO

Product: Credit card

Issue: Customer service / Customer relations

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 16, 2014

Company Official Name: AMERICAN EXPRESS COMPANY

State: OH

Product: Credit card

Issue: Rewards

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: July 16, 2014

Company Official Name: AMERICAN EXPRESS COMPANY

State: NC

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 15, 2014

Company Official Name: AMERICAN EXPRESS COMPANY

State: MD

Product: Credit card

Issue: Other

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 16, 2014

Company Official Name: AMERICAN EXPRESS COMPANY

State: AL

Product: Credit card

Issue: Other

Complaint Tags: Older American

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: July 16, 2014

Company Official Name: AMERICAN EXPRESS COMPANY

State: FL

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: July 15, 2014

Company Official Name: AMERICAN EXPRESS COMPANY

State: CA

Product: Credit card

Issue: Unsolicited issuance of credit card

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: July 17, 2014

Company Official Name: AMERICAN EXPRESS COMPANY

State: GA

Product: Credit card

Issue: Customer service / Customer relations

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 17, 2014

Company Official Name: AMERICAN EXPRESS COMPANY

State: NE

Product: Credit card

Issue: Credit card protection / Debt protection

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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