August 2014 Complaints Against American Express

Compiled from Public Data by FairShake

If you have an issue with American Express, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2014, the CFPB received 1385 complaints against American Express. American Express ranked Number 19 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: August 31, 2014

Company Official Name: AMERICAN EXPRESS COMPANY

State: NY

Product: Credit card

Issue: Closing/Cancelling account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 31, 2014

Company Official Name: AMERICAN EXPRESS COMPANY

State: NJ

Product: Credit card

Issue: Transaction issue

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 28, 2014

Company Official Name: AMERICAN EXPRESS COMPANY

State: MS

Product: Debt collection
Sub-Product: Credit card

Issue: Disclosure verification of debt
Sub-Issue: Right to dispute notice not received

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 29, 2014

Company Official Name: AMERICAN EXPRESS COMPANY

State: FL

Product: Credit card

Issue: Late fee

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 29, 2014

Company Official Name: AMERICAN EXPRESS COMPANY

State: NY

Product: Credit card

Issue: Identity theft / Fraud / Embezzlement

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: August 28, 2014

Company Official Name: AMERICAN EXPRESS COMPANY

State: NJ

Product: Credit card

Issue: Credit line increase/decrease

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 30, 2014

Company Official Name: AMERICAN EXPRESS COMPANY

State: CO

Product: Credit card

Issue: Identity theft / Fraud / Embezzlement

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 29, 2014

Company Official Name: AMERICAN EXPRESS COMPANY

State: NY

Product: Debt collection
Sub-Product: Credit card

Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 29, 2014

Company Official Name: AMERICAN EXPRESS COMPANY

State: NY

Product: Credit card

Issue: Advertising and marketing

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 27, 2014

Company Official Name: AMERICAN EXPRESS COMPANY

State: CO

Product: Prepaid card
Sub-Product: General purpose card

Issue: Advertising, marketing or disclosures

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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