Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2014, the CFPB received 1385 complaints against American Express. American Express ranked Number 19 among all financial companies for the most complaints.
Date of Complaint: August 31, 2014
Company Official Name: AMERICAN EXPRESS COMPANY
State: NY
Product: Credit card
Issue: Closing/Cancelling account
Response Type: Closed with explanation
Date of Complaint: August 31, 2014
Company Official Name: AMERICAN EXPRESS COMPANY
State: NJ
Product: Credit card
Issue: Transaction issue
Response Type: Closed with explanation
Date of Complaint: August 28, 2014
Company Official Name: AMERICAN EXPRESS COMPANY
State: MS
Product: Debt collection
Sub-Product: Credit card
Issue: Disclosure verification of debt
Sub-Issue: Right to dispute notice not received
Complaint Tags: Servicemember
Response Type: Closed with explanation
Date of Complaint: August 29, 2014
Company Official Name: AMERICAN EXPRESS COMPANY
State: FL
Product: Credit card
Issue: Late fee
Response Type: Closed with explanation
Date of Complaint: August 29, 2014
Company Official Name: AMERICAN EXPRESS COMPANY
State: NY
Product: Credit card
Issue: Identity theft / Fraud / Embezzlement
Response Type: Closed with non-monetary relief
Date of Complaint: August 28, 2014
Company Official Name: AMERICAN EXPRESS COMPANY
State: NJ
Product: Credit card
Issue: Credit line increase/decrease
Complaint Tags: Older American
Response Type: Closed with explanation
Date of Complaint: August 30, 2014
Company Official Name: AMERICAN EXPRESS COMPANY
State: CO
Product: Credit card
Issue: Identity theft / Fraud / Embezzlement
Response Type: Closed with explanation
Date of Complaint: August 29, 2014
Company Official Name: AMERICAN EXPRESS COMPANY
State: NY
Product: Debt collection
Sub-Product: Credit card
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
Response Type: Closed with explanation
Date of Complaint: August 29, 2014
Company Official Name: AMERICAN EXPRESS COMPANY
State: NY
Product: Credit card
Issue: Advertising and marketing
Response Type: Closed with explanation
Date of Complaint: August 27, 2014
Company Official Name: AMERICAN EXPRESS COMPANY
State: CO
Product: Prepaid card
Sub-Product: General purpose card
Issue: Advertising, marketing or disclosures
Response Type: Closed with explanation
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.