September 2015 Complaints Against American Express

Compiled from Public Data by FairShake

If you have an issue with American Express, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2015, the CFPB received 1683 complaints against American Express. American Express ranked Number 16 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: September 22, 2015

Company Official Name: AMERICAN EXPRESS COMPANY

State: AZ

Product: Prepaid card
Sub-Product: Gift or merchant card

Issue: Fraud or scam

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 22, 2015

Company Official Name: AMERICAN EXPRESS COMPANY

State: GA

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: September 22, 2015

Company Official Name: AMERICAN EXPRESS COMPANY

State: NJ

Product: Credit card

Issue: Billing disputes

Full Complaint:
American Express has no way to receive written messages through its website, other than, perhaps, in a ” chat ” exchange that is far too time consuming to be worthwhile. It will not allow you to simply send a written message to it through its website. This practice restricts easy communication with it and tries to force its customers to have to waste time on the phone on hold or waste time with its ridiculous chat exchanges. Its online questionnaire to challenge unauthorized charges, furthermore, tries to force you to answer inaccurate questions, the presuppositions of which are simply false. It tries to box you into statements you would not make by its refusal to take written comments from its customers online that are in the customer ‘s words rather than in AMEX ‘s. Along with other billing and advertising deceptions, AMEX should be forced to receive written comments from its customers through its website, so that they can speak freely for themselves and not be forced to waste so much time with them on the phone or through any other means, or to have what they are trying to say intentionally distorted by the idiot forms it tries to foist onto its customers.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 22, 2015

Company Official Name: AMERICAN EXPRESS COMPANY

State: IL

Product: Credit card

Issue: Credit determination

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 22, 2015

Company Official Name: AMERICAN EXPRESS COMPANY

State: FL

Product: Credit card

Issue: Identity theft / Fraud / Embezzlement

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 22, 2015

Company Official Name: AMERICAN EXPRESS COMPANY

State: NY

Product: Prepaid card
Sub-Product: Other special purpose card

Issue: Fraud or scam

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 22, 2015

Company Official Name: AMERICAN EXPRESS COMPANY

State: PR

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 22, 2015

Company Official Name: AMERICAN EXPRESS COMPANY

State: NJ

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 22, 2015

Company Official Name: AMERICAN EXPRESS COMPANY

State: CA

Product: Credit card

Issue: Delinquent account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: September 22, 2015

Company Official Name: AMERICAN EXPRESS COMPANY

State: IL

Product: Credit card

Issue: Late fee

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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