February 2016 Complaints Against American Express

Compiled from Public Data by FairShake

If you have an issue with American Express, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2016, the CFPB received 2375 complaints against American Express. American Express ranked Number 15 among all financial companies for the most complaints.


Do you have a complaint against American Express?

Pursue Legal Help

FairShake helps thousands of people take legal action & get compensated…

Learn more about how to sue American Express

Complaint Details:

Date of Complaint: February 1, 2016

Company Official Name: AMERICAN EXPRESS COMPANY

State: CA

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 2, 2016

Company Official Name: AMERICAN EXPRESS COMPANY

State: OH

Product: Debt collection
Sub-Product: Mortgage

Issue: Disclosure verification of debt
Sub-Issue: Not disclosed as an attempt to collect

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 2, 2016

Company Official Name: AMERICAN EXPRESS COMPANY

State: CA

Product: Credit card

Issue: Credit line increase/decrease

Full Complaint:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX/XXXX/XXXX American Express XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX Dear American Express, RE : American Express XXXX XXXX Card XXXX XXXX XXXX American Express XXXX XXXX XXXX Card XXXX XXXX XXXX I am member since XXXX and enjoying membership benefit almost 12 years.
But last 12 years I did n’t get any credit line increase.
If possible to consider my membership 12 years and grant Higher credit Lines XXXX accounts.
If need more information contact me on XXXX XXXX XXXX XXXX XXXX Thanks.

XXXX XXXX XXXX

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 2, 2016

Company Official Name: AMERICAN EXPRESS COMPANY

State: FL

Product: Credit card

Issue: Other

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: February 1, 2016

Company Official Name: AMERICAN EXPRESS COMPANY

State: FL

Product: Credit card

Issue: Other

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 2, 2016

Company Official Name: AMERICAN EXPRESS COMPANY

State: FL

Product: Credit card

Issue: Customer service / Customer relations

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 1, 2016

Company Official Name: AMERICAN EXPRESS COMPANY

State: NY

Product: Credit card

Issue: Late fee

Full Complaint:
I recently signed up for a American Express Blue Cash Everyday card. Upon signing up a scheduled an automatic payment so that the required payment would be paid in a timely manner. I received a confirmation XXXX/XXXX/2016 that my automatic payments were set up. My first payment date was n’t until XXXX/XXXX/2016 ; however, I recently received a late payment fee of {.00} since the automated payment was not processed. I called the customer support number and learned that even though I configured my automatic payment over two weeks in advance that it would not start until XXXX/XXXX/2016. This resulted in the company charging me a late fee even though I had actively tried to set up payment.I had to contact the company and they made it seem like it was my fault for not paying the first payment on time and that they were doing me a courtesy in refunding my late fee. I think there are probably many people that are in the same situation as me but may not been as vigilant with their statement.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 1, 2016

Company Official Name: AMERICAN EXPRESS COMPANY

State: CA

Product: Credit card

Issue: Rewards

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 2, 2016

Company Official Name: AMERICAN EXPRESS COMPANY

State: OR

Product: Prepaid card
Sub-Product: General purpose card

Issue: Managing, opening, or closing account

Full Complaint:
After a terrible experiencing using the American Express ( AMEX ) Serve Card my account is closed. On XXXX/XXXX/XXXX AMEX sent me a letter [ CFPB ref No : XXXX Ref : XXXX ] stating for me to once again call their Customer Service Account Protection Services @ ( XXXX ) XXXX to obtain my account refund of {0.00}. ( image attached ).

I have contacted them over 5 times ( usual delays, and communication with their operations are horrible ), the most recent was on XXXX/XXXX/XXXX and I was told very clearly that in 48-hours my refund will be mailed to my confirmed address registered with AMEX.

It is now XXXX/XXXX/XXXX and I have NOT received my account balance which AMEX owes me.

I intend to pursue the collection of the money that AMEX owes me to the full extent of the law.

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: February 1, 2016

Company Official Name: AMERICAN EXPRESS COMPANY

State: CA

Product: Credit card

Issue: Sale of account

Full Complaint:
My neighbor is constantly getting phone calls from XXXX stone collection agency and telling my neighbor of my unpaid debt. In addition to harassing this neighbor with embarrassing phone calls, they are disclosing my personal information such as a collection account. I refer to the following : THE XXXX FAIR DEBT COLLECTION PRACTICES ACT AND THE FEDERAL FAIR DEBT COLLECTION PRACTICES ACT.

Complaint Tags: Older American

Company response:

Response Type: Closed with non-monetary relief


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

X