December 2019 Complaints Against American Express

Compiled from Public Data by FairShake

If you have an issue with American Express, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2019, the CFPB received 2826 complaints against American Express. American Express ranked Number 11 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: December 20, 2019

Company Official Name: AMERICAN EXPRESS COMPANY

State: None

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: December 20, 2019

Company Official Name: AMERICAN EXPRESS COMPANY

State: WA

Product: Credit card or prepaid card
Sub-Product: Payroll card

Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 20, 2019

Company Official Name: AMERICAN EXPRESS COMPANY

State: None

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Trouble using the card
Sub-Issue: Problem using the card to withdraw money from an ATM

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 20, 2019

Company Official Name: AMERICAN EXPRESS COMPANY

State: MA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 20, 2019

Company Official Name: AMERICAN EXPRESS COMPANY

State: VA

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Trouble using the card
Sub-Issue: Problem using the card to withdraw money from an ATM

Full Complaint:
I have my pay roll check coming to this blue bird prepay card .. I have money in this account that I can not withdraw or use to purchase anything. I cant check my balance and when I attempt to call the customer service there is no answer .. I need my money and they are holding my money hostage this has to be illegal

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 20, 2019

Company Official Name: AMERICAN EXPRESS COMPANY

State: NC

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Trouble using the card
Sub-Issue: Problem using the card to withdraw money from an ATM

Full Complaint:
I attempted to use my card at the atm and was told the transaction couldn’t complete so I called the company around XXXX XXXX and was told “ we are sorry for the inconvenience but we can not answer any questions at this time call back in 3 hours.” I called back at XXXX XXXX and was told the exact same thing. I can’t check my balance, I have no idea if the still have my money. They have given no ETA or inclination that they even know what the issue is. I am unable to use my card and my money is being held hostage by this company. It is 5 days before XXXX. The card is Bluebird by American Express. What irks me is they have on their website that the website is down but that the cards are unaffected and can still be used, but they can’t.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 20, 2019

Company Official Name: AMERICAN EXPRESS COMPANY

State: None

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 20, 2019

Company Official Name: AMERICAN EXPRESS COMPANY

State: None

Product: Checking or savings account
Sub-Product: Other banking product or service

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 20, 2019

Company Official Name: AMERICAN EXPRESS COMPANY

State: None

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Problem accessing account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: December 20, 2019

Company Official Name: AMERICAN EXPRESS COMPANY

State: SD

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online

Full Complaint:
Beginning XXXX I was unable to access any information regarding my account which has over {000.00} in it. Customer service number was inoperable and the website was non-functioning. They mobile application stated that it was offline for maintenance, their website stated that it was offline.

Complaint Tags: Servicemember

Company response:

Response Type: Closed with monetary relief


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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