June 2019 Complaints Against American Express

Compiled from Public Data by FairShake

If you have an issue with American Express, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2019, the CFPB received 2826 complaints against American Express. American Express ranked Number 11 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: June 21, 2019

Company Official Name: AMERICAN EXPRESS COMPANY

State: CA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Getting a credit card
Sub-Issue: Sent card you never applied for

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: June 21, 2019

Company Official Name: AMERICAN EXPRESS COMPANY

State: TX

Product: Debt collection
Sub-Product: Credit card debt

Issue: Communication tactics
Sub-Issue: Frequent or repeated calls

Full Complaint:
This company contacted my parents cell phone. Their number wasnt listed on any of my accounts, I dont know what kind of methods they use to find numbers they not supposed to call. I already work with debt management company to resolve my debt situation, but these guys trying to collect the maximum interest amount.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 21, 2019

Company Official Name: AMERICAN EXPRESS COMPANY

State: CA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 20, 2019

Company Official Name: AMERICAN EXPRESS COMPANY

State: NJ

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Closing your account
Sub-Issue: Company closed your account

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: June 20, 2019

Company Official Name: AMERICAN EXPRESS COMPANY

State: NV

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online

Full Complaint:
I have a never used American Express Prepaid Rewards gift card number XXXX expiration date XX/XX/19 CVV code XXXX valued at {.00}. When I attempted to use it at XXXX XXXX it was declined. They were told the card had a XXXX balance. I called XXXX and entered the card information three times and each time I was told the card had a XXXX balance. The card agreement states the value of the card does not expire. The card does not expire until the end of XX/XX/2019. When I called and spoke to a person I was told the card had a XXXX balance but I have never used it and it has not been out of my sight since it was mailed to me.

At this point I believe I am a victim of fraud. I received the gift card as a rebate for a sale made with XXXX XXXX XXXX which I can not use.

Complaint Tags: Older American, Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 20, 2019

Company Official Name: AMERICAN EXPRESS COMPANY

State: MS

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Getting a credit card
Sub-Issue: Application denied

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: June 20, 2019

Company Official Name: AMERICAN EXPRESS COMPANY

State: TX

Product: Debt collection
Sub-Product: Credit card debt

Issue: Took or threatened to take negative or legal action
Sub-Issue: Seized or attempted to seize your property

Full Complaint:
XXXX and XXXX is trying to collect a debt I have with American Express. They claimed to have sent several letters. I received one. I attempt settlement. They asked for a large lump sum when I said I couldnt they offered a large monthly payment. They said they would sue me, take my home, garnish my wages, call my employer and seize my accounts. They told me to sell my things and clear my bank to pay them. I was told they would ruin my credit if o didnt come up with the funds.
I have been working with a settlement company who told me they would help. XXXX will not speak or deal with them. I have had horrible stress and illness due to their tactics.
I was served papers on XX/XX/2019. I responded XX/XX/XXXX.
XX/XX/XXXX notice of submission was sent.
I have a court date on or after XX/XX/XXXX. I have yet to receive anything for my review as I can not access my accounts.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 20, 2019

Company Official Name: AMERICAN EXPRESS COMPANY

State: VA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Full Complaint:
AMEX CORPORATION CONTINUES TO REPORT A BUSINESS CARD OPEN AND USED BY A CORPORATION AS MINE. DESPITE NUMEROUS LETTERS AND CALLS THEY CONTINUE WITH NO PROOF TO CLAIM AND REPORT IT AS MYCARD.

AMEX CLAIMS CHARGES, PAYMENTS, CREDITS WERE BY ME.

DEBT COLLECTORS REFUSED TO PURSUE ACCOUNT AFTER SPEAKING WITH ME AND REALIZING AMEX HAS LIED.

Complaint Tags: Older American

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: June 20, 2019

Company Official Name: AMERICAN EXPRESS COMPANY

State: MD

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Other features, terms, or problems
Sub-Issue: Other problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 21, 2019

Company Official Name: AMERICAN EXPRESS COMPANY

State: GU

Product: Debt collection
Sub-Product: Credit card debt

Issue: Communication tactics
Sub-Issue: You told them to stop contacting you, but they keep trying

Company response:

Response Type: Closed with non-monetary relief


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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