February 2021 Complaints Against American Express

Compiled from Public Data by FairShake

If you have an issue with American Express, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 3330 complaints against American Express. American Express ranked Number 15 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: February 16, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: MO

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 16, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: IA

Product: Debt collection
Sub-Product: Credit card debt

Issue: Communication tactics
Sub-Issue: You told them to stop contacting you, but they keep trying

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: February 16, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: GA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem when making payments
Sub-Issue: Problem during payment process

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 16, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: MI

Product: Debt collection
Sub-Product: I do not know

Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 16, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: MI

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Advertising and marketing, including promotional offers
Sub-Issue: Confusing or misleading advertising about the credit card

Full Complaint:
I received an ad to apply and pre-qualify for a American Express credit card, after going through and getting prequalify for three different cards I applied to only find out my application was denied. I contacted their customer service to go over the situation, they stated that because of my credit score my application was denied. This is something they were able to review when I went through the pre-qualification process and performed a soft inquiry on my credit report. This seems like a bait and switch to get a persons foot in the door with the pre approval and listing the cards that you qualify for them denying a person after they apply.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 16, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: GA

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: February 16, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: TX

Product: Debt collection
Sub-Product: Credit card debt

Issue: Communication tactics
Sub-Issue: Frequent or repeated calls

Complaint Tags: Servicemember

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: February 16, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: NY

Product: Debt collection
Sub-Product: Credit card debt

Issue: Threatened to contact someone or share information improperly
Sub-Issue: Contacted your employer

Full Complaint:
Repeated phone calls, contacted employer and relatives after certified letter sent to company to cease all phone communication. Advised to contact debt relief company to negotiate a settlement directly.

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: February 16, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: IL

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 16, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: WA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Fees or interest
Sub-Issue: Problem with fees

Full Complaint:
Payment due on XXXX. Called XXXX to pay. XXXX was a Saturday, XXXX a sunday, XXXX a bank holiday.

Want late fee waived or will sue simply on principle.

For a company whose stock price doubled during covid I find it disgusting they won’t wave a late fee when it’s called in on the FIRST available business day.

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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