February 2021 Complaints Against American Express

Compiled from Public Data by FairShake

If you have an issue with American Express, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 3330 complaints against American Express. American Express ranked Number 15 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: February 17, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: NC

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account information incorrect

Full Complaint:
I have reported to both American Express and first premier bank that this account was re aged and that this in accurately reporting is hurting my credit in harmful way.ive tried to resolve this violation of my rights under the fair reporting act. XXXX and XXXX shouldnt allow American Express to repot a closed account be re aged with out an investigation

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 17, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: FL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Full Complaint:
I am writing to you because I am having difficulties with buying a house and applying for new credit cards. I paid the AMERICAN EXPRESS charge-off account # XXXX and do not owe anything, but the mark in the report prevents me from achieving the desired results.
I am kindly requesting your agency to remove this charge-off account from my credit report as a gesture of goodwill. Doing so would sincerely be appreciated and represent an invaluable gift to my family and me.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 17, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: MA

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: February 17, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: WI

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem when making payments
Sub-Issue: Problem during payment process

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 17, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: OH

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Full Complaint:
On XX/XX/2020 and XX/XX/2020 AMERICAN EXPRESS add a hard inquiry on my credit reports.

But company did not provide the following proof : Permissible Purpose My written authorization Proof that I personally initiated these inquiry.
To my knowledge, I have not signed any documents authorizing your organization to view my credit history therefore, your inquiry into my credit report violates the Fair Credit Reporting Act, Section 1681b ( c ) : Transactions Not Initiated by Consumer.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 17, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: PA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Other features, terms, or problems
Sub-Issue: Other problem

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 17, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: MD

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Closing your account
Sub-Issue: Company closed your account

Full Complaint:
On the XXXX on XXXX I called American Express to talk to someone about my mobile banking account and the young lady stated to me that my XXXX XXXX American Express Serve card was suspended and locked and I was trying to get information as to why my account was suspended and locked but she never gave me no information at as to why they locked and suspended my account and at this point I just filed my income taxes and when I contacted XXXX XXXX with is the taxes service I filed my taxes with and they stated to me that I have now wait for my income taxes refund in mail instead of me receiving my taxes refund on my American Express Serve credit card and now they are telling that I can’t speak with someone over the phone instead they stated to me that I have to right a letter and mail the letter but they still didn’t unlock my account.

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: February 17, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: IL

Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card

Issue: Trouble using the card
Sub-Issue: Problem using the card to withdraw money from an ATM

Full Complaint:
My direct deposit was made to my account and Bluebird has froze my account so that I can not pay any bills, take out cash advances and in addition to that, they have hundreds of my dollars on transaction holds from over a week ago.

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: February 17, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: VA

Product: Checking or savings account
Sub-Product: Savings account

Issue: Opening an account
Sub-Issue: Confusing or missing disclosures

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 17, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: SC

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Company response:

Response Type: Closed with non-monetary relief


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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