May 2021 Complaints Against American Express

Compiled from Public Data by FairShake

If you have an issue with American Express, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 3330 complaints against American Express. American Express ranked Number 15 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: May 13, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: MA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card

Full Complaint:
Thank you for helping with this issue. I was offered an incentive by American Express to change my credit card from the introductory card to the XXXX XXXX XXXX. The incentive was that if I spent {00.00} in the first XXXX days of having the card then I would receive {0.00} in cash back. Apparently, according to Amex, I did not adequately accept the incentive because I clicked on the wrong link, and thus they could not verify that I actually qualified for the offer that they sent. It is likely that they sent me an email saying that I would receive the offer, or that they reflected it on my Amex page, but that I did not click on that precise link to accept the offer. Thus, when I upgraded my card, they refused to give me the incentive I had obviously qualified for.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 13, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: DC

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn’t receive advertised or promotional terms

Full Complaint:
On XX/XX/2021, I signed up for an American Express XXXX XXXX card during the checkin for a XXXX flight. The card offered free bags for the flight.

However, the Amex application said that while the card was approved, it was not ready for use. The Amex application site then said that instead of free bags for the flight, a {.00} credit would be provided on my first statement.

However, I never received this credit. Amex told me to contact XXXX. XXXX informed me that it is an Amex offer. I informed Amex, but Amex declined to honor the offer and closed the investigation.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 13, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: IA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn’t receive advertised or promotional terms

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 13, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: PA

Product: Credit card or prepaid card
Sub-Product: Gift card

Issue: Unexpected or other fees

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 13, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: FL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 12, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: TX

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Investigation took more than 30 days

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 12, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: LA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don’t recognize

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 13, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: IL

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 13, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: NJ

Product: Debt collection
Sub-Product: Credit card debt

Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount

Full Complaint:
Today, XX/XX/2021 I communicated with a American Express representative in reference to number # XXXX which was provided to me during phone call.
During the call, I stated along these lines : ” Hello I am sending contacting you today regarding account numbers ending in XXXX, and as I recall, the accurate and original account balance is and should be in the amount of one thousand dollars ( {00.00} ).

The primary reason for this communication is to possibly further discuss and in good faith agree upon a decided resolution regarding this matter.
Perhaps, in the event that-not only the information that is reported is accurately verified and confirmed completely, without any informational discrepancies-the Investigation Department on behalf of AMERICAN EXPRESS is, in all fairness and understanding, and kindness willing to accept my communication and request with regards to the details mentioned earlier ; I am most certainly willing to further discuss and come to a mutual agreement in order to successfully resolve this issue. ” The company rep then proceeded with giving me a email address to a separate department within the company to send a formal inquiry, I then typed up and sent my communication to the email address provided and then received a ” Address not found ” message in return.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: May 13, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: MO

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Investigation took more than 30 days

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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