June 2021 Complaints Against American Express

Compiled from Public Data by FairShake

If you have an issue with American Express, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 3330 complaints against American Express. American Express ranked Number 15 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: June 28, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: VA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Closing your account
Sub-Issue: Can’t close your account

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: June 29, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: FL

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 29, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: NJ

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Full Complaint:
I am a victim of identity theft. The following accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: June 28, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: NY

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft

Full Complaint:
I was a victim of violent crime. I am not responsible for this account.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 29, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: NJ

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Full Complaint:
These accounts don’t belong to me. Please remove them from all 3 credit reporting agencies. Please see below the list of accounts that are reporting derogatory on all 3 credit reporting agencies.

1. Identity Theft XXXX XXXXXXXX XXXX XXXXXXXX Date of inquiry : XX/XX/2019 This is not mine.

2. Identity Theft AMEX Account Number : XXXX This is not mine.

3. Identity Theft XXXX XXXXXXXX XXXX XXXX Account Number : XXXX This is not mine.

4. Identity Theft XXXX Account Number : XXXX This is not mine.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 28, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: NJ

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Full Complaint:
I am a victim of identity theft. The account was opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 29, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: CA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Incorrect information on your report
Sub-Issue: Account information incorrect

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 29, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: FL

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud

Full Complaint:
I have never open up this account at all and I request verification and all i get it a bill statement that not verification that the account is my because if the account was open by someone else there will still be a bill statement

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 28, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: FL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 29, 2021

Company Official Name: AMERICAN EXPRESS COMPANY

State: NY

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Full Complaint:
I am a victim of identity theft. The accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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