December 2015 Complaints Against Bank of America

Compiled from Public Data by FairShake

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The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2015, the CFPB received 9833 complaints against Bank of America. Bank of America ranked Number 4 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: December 24, 2015

Company Official Name: BANK OF AMERICA, NATIONAL ASSOCIATION

State: NE

Product: Bank account or service
Sub-Product: Checking account

Issue: Using a debit or ATM card

Company response:

Response Type: Closed with monetary relief

Public Response:
Company chooses not to provide a public response


Complaint Details:

Date of Complaint: December 24, 2015

Company Official Name: BANK OF AMERICA, NATIONAL ASSOCIATION

State: CA

Product: Credit card

Issue: Billing statement

Company response:

Response Type: Closed with explanation

Public Response:
Company chooses not to provide a public response


Complaint Details:

Date of Complaint: December 24, 2015

Company Official Name: BANK OF AMERICA, NATIONAL ASSOCIATION

State: NC

Product: Debt collection
Sub-Product: Other (i.e. phone, health club, etc.)

Issue: Cont’d attempts collect debt not owed
Sub-Issue: Debt is not mine

Full Complaint:
The debt was held by a business that I sold. The debt was transferred with the business. Bank of America is having difficulty getting in touch with the new owner. They call my home XXXX to XXXX times per day even though I have repeatedly explained the situation.

Complaint Tags: Older American, Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company chooses not to provide a public response


Complaint Details:

Date of Complaint: December 24, 2015

Company Official Name: BANK OF AMERICA, NATIONAL ASSOCIATION

State: None

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with monetary relief

Public Response:
Company chooses not to provide a public response


Complaint Details:

Date of Complaint: December 24, 2015

Company Official Name: BANK OF AMERICA, NATIONAL ASSOCIATION

State: NY

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Loan servicing, payments, escrow account

Full Complaint:
My Credit Report dated XXXX XXXX, 2015 is showing several delinquencies for late payment. These periods are a part of a XXXX modifications. My Bank of America contact person for the modification told me that they are fixing all these once the modification is approved but I still see these payments marked as late. I send a letter to the bank disputing the late payments because I was never late and they send me a letter telling me that the information that they provide to the credit report is accurate and that information is the same as the credit report that I was dispute with them several months ago.

Company response:

Response Type: Closed with non-monetary relief

Public Response:
Company chooses not to provide a public response


Complaint Details:

Date of Complaint: December 24, 2015

Company Official Name: BANK OF AMERICA, NATIONAL ASSOCIATION

State: FL

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation

Public Response:
Company chooses not to provide a public response


Complaint Details:

Date of Complaint: December 24, 2015

Company Official Name: BANK OF AMERICA, NATIONAL ASSOCIATION

State: MD

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with monetary relief

Public Response:
Company chooses not to provide a public response


Complaint Details:

Date of Complaint: December 24, 2015

Company Official Name: BANK OF AMERICA, NATIONAL ASSOCIATION

State: GA

Product: Mortgage
Sub-Product: Other mortgage

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed with explanation

Public Response:
Company chooses not to provide a public response


Complaint Details:

Date of Complaint: December 24, 2015

Company Official Name: BANK OF AMERICA, NATIONAL ASSOCIATION

State: VA

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Full Complaint:
I am trying to deposit to my BoA checking account ( BoA branch XXXX XXXX XXXX XXXX, XXXX XXXX, VA XXXX ) for the amount of {00.00} ( {00.00} cash and {.00} in check ) and was told by the bank teller and branch manager ( XXXX XXXX XXXX ) that they would need to see my ID and SS # in order to make the deposit. I told them why they would need my ID and SS # since this is just simple a deposit no withdraw or check cashing and I have included my account deposit slip and they should have all the info they need. They told me this is a new law that BoA enabled recently for all cash deposit. I told them this the first I heard of this and asked for the statute number of the Act and they could not provide me one. I told them by law they would need to either disclose by mail or posted at the facility such as XXXX, CRA, or Fairling Lending Act. I fell that I was targeting, profiling and discriminated against based on my XXXX and XXXX. Please help …

Company response:

Response Type: Closed with explanation

Public Response:
Company chooses not to provide a public response


Complaint Details:

Date of Complaint: December 24, 2015

Company Official Name: BANK OF AMERICA, NATIONAL ASSOCIATION

State: NY

Product: Credit card

Issue: Closing/Cancelling account

Company response:

Response Type: Closed with explanation

Public Response:
Company chooses not to provide a public response


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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