Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2020, the CFPB received 1694 complaints against Barclays. Barclays ranked Number 23 among all financial companies for the most complaints.
Date of Complaint: November 5, 2020
Company Official Name: BARCLAYS BANK DELAWARE
State: MA
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
Response Type: Closed with monetary relief
Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response
Date of Complaint: November 5, 2020
Company Official Name: BARCLAYS BANK DELAWARE
State: CA
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Closing your account
Sub-Issue: Company closed your account
Response Type: Closed with explanation
Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response
Date of Complaint: November 4, 2020
Company Official Name: BARCLAYS BANK DELAWARE
State: GA
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud
Response Type: Closed with explanation
Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response
Date of Complaint: November 4, 2020
Company Official Name: BARCLAYS BANK DELAWARE
State: CA
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
Full Complaint:
Lured by attractive terms ( i.e. no foreign transaction fees, no annual fee during the first year ), i opened a Barclays card in XX/XX/2020. Shortly, i received and activated the card. IF Barclays had signed me up for a different card than their offer to which i responded, Barclays NEEDED TO NOTIFY MEnot in a small pica footnote, but prominently enough for me to re-consider opening the card. Barclays did not. I used the card shortly thereafter while traveling abroad.
Since my monthly payments were on AutoPay, my initial payment included the {.00} erroneous fee. Recently seeing what had happened, I phoned Barclay ‘s ” customer service ” line twice, but BOTH times the Barclays system dropped my call. After one hour ( on those two calls ) i was able to accomplish NOTHING, even though the second Barclays agent correctly repeated my phone number and promised to call back if we were disconnected. He never did.
In response to my demand letter, Barclays refunded the credit balance on my account but refused to refund the {.00} fee i should NOT have been charged. In closing the card this morning, Barclays agent XXXX confirmed that Barclays internal records reflect that my account was indeed a non-annual fee account for the first year.
I now see in searching reviews of Barclay cards that this bait and switch technique is fairly common with Barclays. You apply for one card with certain benefits, Barclays sends you a lesser card and FAILS to note WHATSOEVER that the card they sent is NOT the card you applied for. This deceitful operating procedure MUST BE STOPPED.
Response Type: Closed with explanation
Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response
Date of Complaint: November 4, 2020
Company Official Name: BARCLAYS BANK DELAWARE
State: NY
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement
Full Complaint:
I booked airline tickets with a company XXXX using a barclays card number XXXX XXXX XXXX XXXX. XXXX issued fraudulent tickets not honored by the airline. I contested the charge, The credit card company sent ubnreadable correspondence from the merchant.I asked for readable copies .I asked by telephoning and in writing. The crediot card company never responded and demanded payment.
Complaint Tags: Older American
Response Type: Closed with explanation
Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response
Date of Complaint: November 3, 2020
Company Official Name: BARCLAYS BANK DELAWARE
State: OR
Product: Checking or savings account
Sub-Product: CD (Certificate of Deposit)
Issue: Closing an account
Sub-Issue: Funds not received from closed account
Response Type: Closed with explanation
Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response
Date of Complaint: November 4, 2020
Company Official Name: BARCLAYS BANK DELAWARE
State: TX
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn’t receive advertised or promotional terms
Response Type: Closed with monetary relief
Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response
Date of Complaint: November 5, 2020
Company Official Name: BARCLAYS BANK DELAWARE
State: SC
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement
Complaint Tags: Older American
Response Type: Closed with explanation
Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response
Date of Complaint: November 5, 2020
Company Official Name: BARCLAYS BANK DELAWARE
State: NC
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Overcharged for something you did purchase with the card
Response Type: Closed with monetary relief
Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response
Date of Complaint: November 3, 2020
Company Official Name: BARCLAYS BANK DELAWARE
State: FL
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
Full Complaint:
Dear Sirs : My credit card company is charge me every month doubled the payments We are in pandemic situation I pay every month but this people are brutal very unfair Businesses practices, I call several times to dispute the charges but not one can not help me, ask them for a replacement of my card but nothing yet, I dispute a charge was clone card and they never help me.
How you can help me.?
Thank you.
Response Type: Closed with explanation
Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.