November 2021 Complaints Against Barclays

Compiled from Public Data by FairShake

If you have an issue with Barclays, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 1897 complaints against Barclays. Barclays ranked Number 27 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: November 6, 2021

Company Official Name: BARCLAYS BANK DELAWARE

State: WA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account information incorrect

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 4, 2021

Company Official Name: BARCLAYS BANK DELAWARE

State: TX

Product: Debt collection
Sub-Product: Credit card debt

Issue: Written notification about debt
Sub-Issue: Didn’t receive notice of right to dispute

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 5, 2021

Company Official Name: BARCLAYS BANK DELAWARE

State: AZ

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 6, 2021

Company Official Name: BARCLAYS BANK DELAWARE

State: CA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn’t receive advertised or promotional terms

Company response:

Response Type: Closed with monetary relief

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 4, 2021

Company Official Name: BARCLAYS BANK DELAWARE

State: VA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Full Complaint:
I noticed these fraudulent accounts and inquiries on my credit reports and I’ve disputed them several times with the companies and XXXX, XXXX and XXXX and they are still stating these are mine without properly verifying. Please remove the following fraudulent accounts and inquires immediately, thank you.
Accounts Opened Amount XXXX XXXX XX/XX/XXXX {00.00} XXXX XX/XX/XXXX {0.00} XXXX XXXX XXXX XXXX XX/XX/XXXX {0.00} XXXX XXXX XXXX XXXX XX/XX/XXXX {0.00} Hard Inquiries XXXX XX/XX/XXXX XXXX XXXX XXXXXXXX XX/XX/XXXX Barclays Bank Delaware XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 5, 2021

Company Official Name: BARCLAYS BANK DELAWARE

State: NE

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn’t receive advertised or promotional terms

Full Complaint:
I received a brochure offering no annual fee if using the application and code provided in flight. I entered this and was still charged {.00}. Reached out to the company and was denied on XX/XX/21 and received a follow up letter saying there was nothing they could do. Attaching the brochure I was provided.

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 6, 2021

Company Official Name: BARCLAYS BANK DELAWARE

State: PA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Getting a credit card
Sub-Issue: Application denied

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 5, 2021

Company Official Name: BARCLAYS BANK DELAWARE

State: CA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement

Full Complaint:
2 Merchants are trying to refund my purchases but Barclays isn’t helping at all. I have documentation proof from both merchants showing they have tried crediting my card back.

Barlcays asked for those documents and now they’re saying the charges are valid which is really confusing because the documents clearly state im due a refund.

those charges are XXXX XXXX on XX/XX/2021 for {00.00} and XXXX on XX/XX/2021 for {00.00}

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 5, 2021

Company Official Name: BARCLAYS BANK DELAWARE

State: FL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Investigation took more than 30 days

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


Complaint Details:

Date of Complaint: November 5, 2021

Company Official Name: BARCLAYS BANK DELAWARE

State: TN

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft

Company response:

Response Type: Closed with explanation

Public Response:
Company has responded to the consumer and the CFPB and chooses not to provide a public response


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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