June 2012 Complaints Against Capital One Bank

Compiled from Public Data by FairShake

If you have an issue with Capital One Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2012, the CFPB received 3877 complaints against Capital One Bank. Capital One Bank ranked Number 5 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: June 21, 2012

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: MD

Product: Bank account or service
Sub-Product: Checking account

Issue: Making/receiving payments, sending money

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 21, 2012

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: AZ

Product: Credit card

Issue: Application processing delay

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: June 21, 2012

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CT

Product: Credit card

Issue: Balance transfer

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: June 21, 2012

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: IA

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 21, 2012

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: NY

Product: Credit card

Issue: Closing/Cancelling account

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: June 22, 2012

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: MD

Product: Bank account or service
Sub-Product: Checking account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: June 21, 2012

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CA

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 21, 2012

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: NY

Product: Credit card

Issue: Identity theft / Fraud / Embezzlement

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 22, 2012

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: OH

Product: Credit card

Issue: Identity theft / Fraud / Embezzlement

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: June 21, 2012

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: TX

Product: Credit card

Issue: Rewards

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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