July 2012 Complaints Against Capital One Bank

Compiled from Public Data by FairShake

If you have an issue with Capital One Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2012, the CFPB received 3877 complaints against Capital One Bank. Capital One Bank ranked Number 5 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: July 25, 2012

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: OR

Product: Credit card

Issue: APR or interest rate

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: July 25, 2012

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: LA

Product: Mortgage
Sub-Product: Conventional fixed mortgage

Issue: Loan modification,collection,foreclosure

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: July 25, 2012

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: TX

Product: Credit card

Issue: Other

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: July 25, 2012

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: NY

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 25, 2012

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CA

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: July 25, 2012

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: PA

Product: Credit card

Issue: Credit card protection / Debt protection

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 25, 2012

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: NJ

Product: Credit card

Issue: Other fee

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: July 25, 2012

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CA

Product: Credit card

Issue: APR or interest rate

Complaint Tags: Older American

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: July 25, 2012

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CA

Product: Credit card

Issue: Payoff process

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: July 25, 2012

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: NY

Product: Credit card

Issue: Customer service / Customer relations

Company response:

Response Type: Closed with monetary relief


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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