August 2013 Complaints Against Capital One Bank

Compiled from Public Data by FairShake

If you have an issue with Capital One Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2013, the CFPB received 3328 complaints against Capital One Bank. Capital One Bank ranked Number 9 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: August 28, 2013

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: FL

Product: Debt collection
Sub-Product: Credit card

Issue: Cont’d attempts collect debt not owed
Sub-Issue: Debt was paid

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 29, 2013

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: VA

Product: Credit card

Issue: Closing/Cancelling account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 28, 2013

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: None

Product: Credit card

Issue: Other

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 28, 2013

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CT

Product: Credit card

Issue: Other fee

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 28, 2013

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: VA

Product: Credit card

Issue: Cash advance fee

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 28, 2013

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: DE

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Managing the loan or lease

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 28, 2013

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: MA

Product: Bank account or service
Sub-Product: (CD) Certificate of deposit

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 28, 2013

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: WA

Product: Debt collection
Sub-Product: I do not know

Issue: Disclosure verification of debt
Sub-Issue: Not given enough info to verify debt

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 28, 2013

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: MA

Product: Credit card

Issue: Other

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: August 28, 2013

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: NC

Product: Credit card

Issue: Transaction issue

Company response:

Response Type: Closed with monetary relief


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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