January 2015 Complaints Against Capital One Bank

Compiled from Public Data by FairShake

If you have an issue with Capital One Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2015, the CFPB received 3690 complaints against Capital One Bank. Capital One Bank ranked Number 10 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: January 1, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: FL

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: January 2, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: None

Product: Credit card

Issue: Credit card protection / Debt protection

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 2, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: ME

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 2, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: MO

Product: Credit card

Issue: Customer service / Customer relations

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 2, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: FL

Product: Credit card

Issue: Identity theft / Fraud / Embezzlement

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 2, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: MD

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 2, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: AZ

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Managing the loan or lease

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 1, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: DC

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 1, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: NC

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: January 1, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CA

Product: Debt collection
Sub-Product: Credit card

Issue: Cont’d attempts collect debt not owed
Sub-Issue: Debt was paid

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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