Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2015, the CFPB received 3690 complaints against Capital One Bank. Capital One Bank ranked Number 10 among all financial companies for the most complaints.
Date of Complaint: November 12, 2015
Company Official Name: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Credit card
Issue: Application processing delay
Response Type: Closed with explanation
Date of Complaint: November 12, 2015
Company Official Name: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Credit card
Issue: Delinquent account
Response Type: Closed with explanation
Date of Complaint: November 12, 2015
Company Official Name: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Credit card
Issue: Customer service / Customer relations
Response Type: Closed with explanation
Date of Complaint: November 12, 2015
Company Official Name: CAPITAL ONE FINANCIAL CORPORATION
State: FL
Product: Credit card
Issue: Transaction issue
Full Complaint:
I initially gave a merchant a down payment on Capital One MasterCard for the installation of a wood fence on my property. The fence was not completed but the company charged the remaining balance to MasterCard without my approval. I immediately contacted Capital One and they initially charged back the merchant I sent in a statement and an estimate for the completion of the fence by Capital One stated that they did not receive the estimate by the deadline. When I called Capital One about this they then stated that the estimate was not legible and closed the case. I called again about this charge and was told that since the dispute was closed MasterCard will not look into my claim again. MasterCard knowingly gave a crooked merchant unauthorized money after being told to stop the payment. I was ripped off by a thief with MasterCard ‘s help.
Response Type: Closed with explanation
Date of Complaint: November 12, 2015
Company Official Name: CAPITAL ONE FINANCIAL CORPORATION
State: MD
Product: Consumer Loan
Sub-Product: Vehicle loan
Issue: Problems when you are unable to pay
Response Type: Closed with explanation
Date of Complaint: November 12, 2015
Company Official Name: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Bank account or service
Sub-Product: Savings account
Issue: Account opening, closing, or management
Response Type: Closed with explanation
Date of Complaint: November 12, 2015
Company Official Name: CAPITAL ONE FINANCIAL CORPORATION
State: NC
Product: Bank account or service
Sub-Product: Other bank product/service
Issue: Account opening, closing, or management
Response Type: Closed with explanation
Date of Complaint: November 12, 2015
Company Official Name: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Credit card
Issue: Other fee
Full Complaint:
Hello, I am submitting this complaint against Captial One due to non-compliance with a complaint regarding billing. On XXXX/XXXX/15, there was an autopay to Capital one from my Bank XXXX account, which I did n’t authorize. I went online and changed my due dates for automatic payment, which the indication that this change would take place promptly. When I attempted to contacted Capital one, after the money posted to my credit card account. I was informed that if I Changed my due date, it would would take up to XXXX billing cycles. I then talked to a manager and informed him that I was never informed about the process of the billing cycle and that this was the second time that I changed my billing date and Captial still charged my account. The funds were n’t returned and I was charged an extra fee by my bank. If someone could follow up with Captial one regarding this matter, that would be great!
Response Type: Closed with explanation
Date of Complaint: November 12, 2015
Company Official Name: CAPITAL ONE FINANCIAL CORPORATION
State: TX
Product: Debt collection
Sub-Product: Credit card
Issue: Taking/threatening an illegal action
Sub-Issue: Threatened to sue on too old debt
Response Type: Closed with explanation
Date of Complaint: November 12, 2015
Company Official Name: CAPITAL ONE FINANCIAL CORPORATION
State: CO
Product: Credit card
Issue: Identity theft / Fraud / Embezzlement
Response Type: Closed with explanation
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.