November 2015 Complaints Against Capital One Bank

Compiled from Public Data by FairShake

If you have an issue with Capital One Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2015, the CFPB received 3690 complaints against Capital One Bank. Capital One Bank ranked Number 10 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: November 12, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CA

Product: Credit card

Issue: Application processing delay

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 12, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CA

Product: Credit card

Issue: Delinquent account

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 12, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CA

Product: Credit card

Issue: Customer service / Customer relations

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 12, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: FL

Product: Credit card

Issue: Transaction issue

Full Complaint:
I initially gave a merchant a down payment on Capital One MasterCard for the installation of a wood fence on my property. The fence was not completed but the company charged the remaining balance to MasterCard without my approval. I immediately contacted Capital One and they initially charged back the merchant I sent in a statement and an estimate for the completion of the fence by Capital One stated that they did not receive the estimate by the deadline. When I called Capital One about this they then stated that the estimate was not legible and closed the case. I called again about this charge and was told that since the dispute was closed MasterCard will not look into my claim again. MasterCard knowingly gave a crooked merchant unauthorized money after being told to stop the payment. I was ripped off by a thief with MasterCard ‘s help.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 12, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: MD

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Problems when you are unable to pay

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 12, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CA

Product: Bank account or service
Sub-Product: Savings account

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 12, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: NC

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 12, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CA

Product: Credit card

Issue: Other fee

Full Complaint:
Hello, I am submitting this complaint against Captial One due to non-compliance with a complaint regarding billing. On XXXX/XXXX/15, there was an autopay to Capital one from my Bank XXXX account, which I did n’t authorize. I went online and changed my due dates for automatic payment, which the indication that this change would take place promptly. When I attempted to contacted Capital one, after the money posted to my credit card account. I was informed that if I Changed my due date, it would would take up to XXXX billing cycles. I then talked to a manager and informed him that I was never informed about the process of the billing cycle and that this was the second time that I changed my billing date and Captial still charged my account. The funds were n’t returned and I was charged an extra fee by my bank. If someone could follow up with Captial one regarding this matter, that would be great!

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 12, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: TX

Product: Debt collection
Sub-Product: Credit card

Issue: Taking/threatening an illegal action
Sub-Issue: Threatened to sue on too old debt

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 12, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CO

Product: Credit card

Issue: Identity theft / Fraud / Embezzlement

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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