Compiled from Public Data by FairShake
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2015, the CFPB received 3690 complaints against Capital One Bank. Capital One Bank ranked Number 10 among all financial companies for the most complaints.
Date of Complaint: February 9, 2015
Company Official Name: CAPITAL ONE FINANCIAL CORPORATION
State: IL
Product: Credit card
Issue: Customer service / Customer relations
Complaint Tags: Servicemember
Response Type: Closed with explanation
Date of Complaint: February 8, 2015
Company Official Name: CAPITAL ONE FINANCIAL CORPORATION
State: TN
Product: Credit card
Issue: Identity theft / Fraud / Embezzlement
Response Type: Closed with explanation
Date of Complaint: February 8, 2015
Company Official Name: CAPITAL ONE FINANCIAL CORPORATION
State: MO
Product: Debt collection
Sub-Product: Credit card
Issue: Communication tactics
Sub-Issue: Frequent or repeated calls
Response Type: Closed with explanation
Date of Complaint: February 8, 2015
Company Official Name: CAPITAL ONE FINANCIAL CORPORATION
State: PA
Product: Credit card
Issue: Billing disputes
Response Type: Closed with explanation
Date of Complaint: February 9, 2015
Company Official Name: CAPITAL ONE FINANCIAL CORPORATION
State: OK
Product: Debt collection
Sub-Product: Other (i.e. phone, health club, etc.)
Issue: Communication tactics
Sub-Issue: Frequent or repeated calls
Response Type: Closed with explanation
Date of Complaint: February 8, 2015
Company Official Name: CAPITAL ONE FINANCIAL CORPORATION
State: TN
Product: Consumer Loan
Sub-Product: Vehicle loan
Issue: Managing the loan or lease
Response Type: Closed with explanation
Date of Complaint: February 9, 2015
Company Official Name: CAPITAL ONE FINANCIAL CORPORATION
State: NY
Product: Credit card
Issue: APR or interest rate
Response Type: Closed with explanation
Date of Complaint: February 9, 2015
Company Official Name: CAPITAL ONE FINANCIAL CORPORATION
State: MD
Product: Bank account or service
Sub-Product: Other bank product/service
Issue: Account opening, closing, or management
Response Type: Closed with explanation
Date of Complaint: February 9, 2015
Company Official Name: CAPITAL ONE FINANCIAL CORPORATION
State: VA
Product: Credit card
Issue: Payoff process
Response Type: Closed with monetary relief
Date of Complaint: February 8, 2015
Company Official Name: CAPITAL ONE FINANCIAL CORPORATION
State: CA
Product: Bank account or service
Sub-Product: Checking account
Issue: Deposits and withdrawals
Response Type: Closed with explanation
FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.