February 2015 Complaints Against Capital One Bank

Compiled from Public Data by FairShake

If you have an issue with Capital One Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2015, the CFPB received 3690 complaints against Capital One Bank. Capital One Bank ranked Number 10 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: February 9, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: IL

Product: Credit card

Issue: Customer service / Customer relations

Complaint Tags: Servicemember

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 8, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: TN

Product: Credit card

Issue: Identity theft / Fraud / Embezzlement

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 8, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: MO

Product: Debt collection
Sub-Product: Credit card

Issue: Communication tactics
Sub-Issue: Frequent or repeated calls

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 8, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: PA

Product: Credit card

Issue: Billing disputes

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 9, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: OK

Product: Debt collection
Sub-Product: Other (i.e. phone, health club, etc.)

Issue: Communication tactics
Sub-Issue: Frequent or repeated calls

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 8, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: TN

Product: Consumer Loan
Sub-Product: Vehicle loan

Issue: Managing the loan or lease

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 9, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: NY

Product: Credit card

Issue: APR or interest rate

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 9, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: MD

Product: Bank account or service
Sub-Product: Other bank product/service

Issue: Account opening, closing, or management

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: February 9, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: VA

Product: Credit card

Issue: Payoff process

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: February 8, 2015

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CA

Product: Bank account or service
Sub-Product: Checking account

Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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