November 2019 Complaints Against Capital One Bank

Compiled from Public Data by FairShake

If you have an issue with Capital One Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2019, the CFPB received 7655 complaints against Capital One Bank. Capital One Bank ranked Number 5 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: November 25, 2019

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: VA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Fees or interest
Sub-Issue: Unexpected increase in interest rate

Full Complaint:
This problems started at the beginning of 2019. I have disputed a phony charge and after requesting some proof the vendor failed to submit proof. So, I did not pay the charge. However, Capital one removed the charge not the interest on the charge.
Since then, I tried unsuccessfully to resolve this issue with Capital one customer service. Capital One continuously charging interest on any purchase I make since that disputed charge.
In XX/XX/2019, I have sent two correspondence to XXXX XXXX and XXXX XXXX, who are supposed to be Capital One senior problem Resolution team member.
No Action, I believe someone sent me an email saying they wanted to talk to me. Here is the problem on phone conversation : When I talk to someone at Capital One, I do not have any record as it happened during the initial stage of my conversation with Capital One. So, it is later denied that such conversation was ever happened. When a consumer talks or writes to Capital One, proper proof or documentation is required.
So, I have written to XXXX XXXX and XXXX XXXX again on XX/XX/2019.

Still no action. I have attached the supporting documentation hare.
I am with Capital One for many years. Since the beginning of my business with Capital One, I have neither missed any payment nor carried a balance over to the next billing cycle. I have always paid my credit card billing cycle balance in full.
As of today the Interest total charge is equal to {.00} including {.00} just for this months.
So, I am writing to you for your help and to stop businesses from the improper practice.

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: November 24, 2019

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: DC

Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet

Issue: Fraud or scam

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 25, 2019

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: TX

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account status incorrect

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 23, 2019

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: OR

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem when making payments
Sub-Issue: You never received your bill or did not know a payment was due

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 23, 2019

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: MD

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account information incorrect

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 24, 2019

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: NJ

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Account status incorrect

Full Complaint:
The card account is reporting incorrectly on my XXXX report as a closed collection account. The Neiman Marcus account was never in collections and should reflect a XXXX balance. This account should reflect a closed account with a XXXX balance and the historical account records should reflect that it was never a collection account.

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: November 25, 2019

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: NJ

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Closing your account
Sub-Issue: Company closed your account

Full Complaint:
ADVISED MY CREDIT CARD WOULD HAVE RESTRICTION LIFTED. CONTINUED TO HAVE AN ISSUE PAYING DUE TO ILLNESS, CALLED AN EXPLAINED MY SITUATION, ADVISED OFFER TO LIFT RESTRICTION ON CC WAS RECINDED- BUT WOULD BE PLACED BACK ON ACCOUNT IF PAYMENTS ARE MADE AND ACCOUNT UNDER LIMIT, CALLED XX/XX/19, ADVISED RESTRICTION STILL ON ACCOUNT

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: November 24, 2019

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: MA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Full Complaint:
This is very very clear that this report is incorrect. The only late remark present is a single LATE 30 DAYS then after that a CHARGED-OFF remark. I believe it will not be hard to remove this account.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: November 24, 2019

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: MI

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Full Complaint:
3 inquiries I need removed to start building my credit that I had no part of and never gave any permission to do anything with my information at all Capital one-XXXX, VA ( XX/XX/XXXX ) XXXX XXXX, De ( XX/XX/XXXX ) XXXX XXXX-XXXX, PA ( XX/XX/XXXX

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: November 23, 2019

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: TX

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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