March 2020 Complaints Against Capital One Bank

Compiled from Public Data by FairShake

If you have an issue with Capital One Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2020, the CFPB received 9776 complaints against Capital One Bank. Capital One Bank ranked Number 4 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: March 18, 2020

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: FL

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: March 17, 2020

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: MI

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 18, 2020

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: MS

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: March 18, 2020

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don’t recognize

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: March 18, 2020

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: FL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 17, 2020

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: WA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem when making payments
Sub-Issue: Problem during payment process

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 17, 2020

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: PA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn’t receive advertised or promotional terms

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: March 17, 2020

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: WA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card

Full Complaint:
It is with the Capital One Credit Card company. One Vendor has made an unauthorized duplicate charge on my card and Capital One has failed to properly investigate the charges. Most of the details are given in the documents uploaded in Step 3.

Complaint Tags: Older American

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: March 17, 2020

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: LA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Deposits and withdrawals

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: March 18, 2020

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: FL

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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