April 2021 Complaints Against Capital One Bank

Compiled from Public Data by FairShake

If you have an issue with Capital One Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 12516 complaints against Capital One Bank. Capital One Bank ranked Number 4 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: April 30, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: NY

Product: Debt collection
Sub-Product: Credit card debt

Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 30, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: VA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Getting a credit card
Sub-Issue: Application denied

Full Complaint:
At the beginning of XX/XX/2021, I applied for a Capital One Spark Business Credit Card. At the time of application, they did a hard pull to check my credit score. I received a letter 7 days later requesting primary documents that match the business name and street address on the application.

I submitted the following forms : Articles and Certificate of Incorporation IRS letter assigning EIN Letter explaining the address discrepancy. ( Business address recently changed and not all forms have the same address ) Also, I would like to mention I do have an excellent credit score and there is absolutely no reason for me to be denied credit.

Capital One is not granting my company the Spark Business Card due to the address discrepancy. Not all the primary forms have the same address. At the time of application, I received no disclosure detailing what forms needed to be submitted, nor did I receive notice that all primary forms need to have the same address on them.

A disclosure of what forms are needed to open a Capital One Spark Business Credit Card should have been provided to me before the application and they did a hard pull on my credit score, damaging my credit. Without this disclosure, I was unable to make an informed decision. This is not a good lending practice. In the interest of consumer protection, please have Capital One fix this unfair lending practice.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 30, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: AL

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 30, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: TX

Product: Debt collection
Sub-Product: Credit card debt

Issue: Written notification about debt
Sub-Issue: Didn’t receive enough information to verify debt

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 30, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: VA

Product: Checking or savings account
Sub-Product: Checking account

Issue: Managing an account
Sub-Issue: Banking errors

Full Complaint:
I signed up for a 360 Checking account based the promise of a {0.00} bonus. I complied with the terms, but the bonus still has not been paid. The terms said they would credit the bonus by XX/XX/2021, and that is today.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 30, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: VA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Trouble using your card
Sub-Issue: Credit card company won’t increase or decrease your credit limit

Full Complaint:
Capital One refuses to raise my credit limit because I’m XXXX. I complained before in greater detail, the situation has not been resolved so I’m complaining again.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 30, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: NY

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Closing your account
Sub-Issue: Company closed your account

Full Complaint:
On XX/XX/2020 I was on a plane to XXXX, as I was going to be in XXXX my Mom was monitoring my credit and saw something go through while I was on a plane, she didnt know you could buy wifi or pay my bill on the plane which is what I did and reported it as fraud thinking I was on a plane. This was corrected the second I landed and could receive text messages, the mistake was corrected yet Capital One shut down both of my cards even though I never missed a payment, knowing this would leave me having difficulties in a Conflict Zone. Their excuse was we can shut your card down for whatever reason we see fit and youve barely been a costumer for a year, therefore severely damaging my credit report and taking money out of my Mothers account unauthorised after they shut down the card and after my Mom stated she would not authorise anymore payments to them since they closed two cards, one with no issues and one with a mistake, their main reason was I was only a Costumer for about a year.

Company response:

Response Type: Closed with monetary relief


Complaint Details:

Date of Complaint: April 30, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: RI

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report

Full Complaint:
I have contacted the creditor/company many times, but they have failed to provide me with necessary documents that will prove this account or debt belongs to me and it has resulted in loss of credit rating.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: April 30, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: NC

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Full Complaint:
Hello, The issue i have ran into with a few companies is i have some unauthorized/incorrect inquiries placed on my credit report. This has severely impacted my ability to obtain new credit or any other transactions regarding such.

I would like to exercise my right under 15 U.S. Code 1681n & 1681o for the damages acquired, i am seeking compensation on {00.00} from each company I have sent my letters in to the following companies with a notarized affidavit of truth attached as well, after Composing the letter and sending them out on ( XXXX ). I have still heard nothing from any of the companies, Please help me receive the compensation i deserve XXXX : XXXX XXXX XXXX. XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX, XXXX XXXX Capital One XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: April 30, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: None

Product: Credit card or prepaid card
Sub-Product: Store credit card

Issue: Struggling to pay your bill
Sub-Issue: Credit card company won’t work with you while you’re going through financial hardship

Company response:

Response Type: Closed with monetary relief


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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