June 2021 Complaints Against Capital One Bank

Compiled from Public Data by FairShake

If you have an issue with Capital One Bank, you’re not alone.

The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.

In 2021, the CFPB received 12516 complaints against Capital One Bank. Capital One Bank ranked Number 4 among all financial companies for the most complaints.


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Complaint Details:

Date of Complaint: June 28, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 28, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: PA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Problem with personal statement of dispute

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 28, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: NJ

Product: Debt collection
Sub-Product: Credit card debt

Issue: Written notification about debt
Sub-Issue: Didn’t receive notice of right to dispute

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 28, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: GA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Closing your account
Sub-Issue: Company closed your account

Full Complaint:
XX/XX/XXXX I opened an account with Capital One Platinum, The Deposit was {0.00} as was the Credit Line.

In XXXX I experienced financial Hardship due to Covid-19 Pandemic ( No fault of My Own ) I followed the requirements of the Cares act & I sought relief from Capital One Due to the Pandemic.

I was enrolled into their Covid-19 protection plan to which I would not receive any derogatory marks on my credit, however the account may accrue interest.

Unfortunately Capital One did not follow the Guidelines set fourth by the Cares Act & closed my account without my consent or knowledge and reported late payments and a charge off.

” The Cares Act requires lenders to report to credit bureaus that consumers are current on their loans if consumers have sought relief from their lenders due to the pandemic. The Bureaus statement informs lenders they must comply with the CARES Act. The Bureaus statement also encourages lenders to continue to voluntarily provide payment relief to consumers and to report accurate information to credit bureaus relating to this relief. ” Because of this I have had inaccurate and misleading information published on my credit report & it has damaged my process to purchase a house and effects my very livelihood.

I have reached out to Capital One Numerous times to rectify the situation and have been treated with rudeness and unwillingness to come to any resolution. I feel that Capital One and other predatory Credit Lenders should be held to the highest of compliance and responsibility when it comes to following the Law.

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 28, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: CA

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Investigation took more than 30 days

Full Complaint:
On XX/XX/2021 I sent a certified mail letter regarding things that are inaccurate and unverified things that have not been validated even after me sending a validation letter on XX/XX/2021 certified mail I have not received a response yet. It has been well over 30 days and I havent received any investigation results. I feel like I am being taken advantage of and being ignored of my disputes. Section 611 ( a ), it is plainly stated that if there is a failure to investigate these items within 30 days gives a reason to immediately remove those items from my from my credit report it has been over 30 days so they should be deleted promptly. I demand these accounts be deleted immediately or I will file for litigation due to the stress you caused me. My information was also impacted by the XXXX data breach and may have gotten Into the hands of the wrong person.

Company response:

Response Type: Closed with non-monetary relief


Complaint Details:

Date of Complaint: June 28, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: TX

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information is missing that should be on the report

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 28, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: NJ

Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting

Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 28, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: PA

Product: Vehicle loan or lease
Sub-Product: Loan

Issue: Struggling to pay your loan
Sub-Issue: Denied request to lower payments

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 28, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: GA

Product: Credit card or prepaid card
Sub-Product: Store credit card

Issue: Problem when making payments
Sub-Issue: Problem during payment process

Complaint Tags: Older American

Company response:

Response Type: Closed with explanation


Complaint Details:

Date of Complaint: June 28, 2021

Company Official Name: CAPITAL ONE FINANCIAL CORPORATION

State: MA

Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card

Issue: Problem with a credit reporting company’s investigation into an existing problem
Sub-Issue: Was not notified of investigation status or results

Company response:

Response Type: Closed with explanation


FairShake accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.

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